What is the Quality of Safety at Dr G Singh and Partners

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an effective system in place for reporting and recording significant events • Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"There were a range of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"Areas for improvement were identified by analysis of comparative performance data significant events patient feedback and updates to local and national guidelines care pathways and safety alerts."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"We saw evidence that lessons were shared and action was taken to improve safety in the practice."

Positive

"• We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."

Positive

"The practice had identified health and safety leads among the staff team."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"• Staff received mandatory training that included: safeguarding fire safety awareness basic life support and information governance."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"The practice could provide examples where they had raised concerns about patients at risk from abuse to the appropriate agencies."

Positive

"One of the practice nurses was the daytoday infection control clinical lead and the practice liaised with the local infection prevention teams and regional managers to keep up to date with best practice."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Quarterly infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Positive

"• Patients said they were treated with compassion and respect and they were involved in their care and decisions about their treatment."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• We saw that information was available to help patients understand the complaints system for example the practice included information about how to make a complaint in its practice leaflet which was available in reception."

Positive

"• There was an improving governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had worked on an overarching governance framework to support the delivery of the strategy and good quality care."

Neutral

"The practice had policies and procedures to govern activity and held regular governance meetings."

Positive

"• Increase its use of clinical audit as a driver for quality improvement within the practice."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints."