What is the Quality of Care at 70 Norwood Road

Positive

"One patient we spoke with was pleased with the care she had received and described how she had been involved in decisions about the treatment of her depression and was provided by the GP with alternatives to antidepressant medication."

Positive

"The practice also referred patients to the Improving Access To Psychological Therapies IAPT service for treatment of depression or anxiety disorders and the practice website provided patients with an online depression assessment questionnaire to help patients experiencing symptoms to seek further care and support."

Positive

"The practice nurse was supported by the health care assistant who provided services including phlebotomy blood pressure monitoring dementia tests wound dressings smoking cessation referrals and healthy lifestyle advice."

Positive

"Patients with dementia were supported to make treatment decisions through the use of care plans which they were involved in agreeing."

Positive

"The practice was signed up to the dementia direct enhanced service DES to provide an annual health check for people with dementia to improve their health outcomes."

Positive

"Staff had received training in dementia care the mental capacity act and capacity assessments."

Neutral

"The practice was participating in the dementia Directed Enhanced Service DES to identify patients with possible dementia who can then be referred for confirmation of diagnosis."

Positive

"The emergency medication included those for the treatment of cardiac arrest asthma attacks and anaphylaxis."

Positive

"The practice provided clinics for patients with diabetes asthma hypertension and chronic obstructive pulmonary disease COPD."

Neutral

"The practice nurse and health care assistant led clinics for specific conditions such as asthma chronic obstructive pulmonary disorder and diabetes which allowed the GPs to focus on patients within their specialist areas."

Neutral

"The practice had also recently completed a full review of the disease registers to ensure that the number of patients registered with the practice with certain conditions such as diabetes and coronary heart disease was accurate."

Positive

"Patients with risk factors such as chronic obstructive pulmonary disorder COPD diabetes and patients with poor mobility who were living alone were provided with care plans developed by the practice nurse."

Positive

"The practice provided clinics for patients with diabetes asthma hypertension and chronic obstructive pulmonary disease COPD."

Positive

"The practice website also provided patients with comprehensive information about diabetes which included uploads of videos produced by Diabetes UK and links to Healthtalk Online which is a charity that provides a forum for people to share their experiences of health and illness."

Neutral

"The practice nurse and health care assistant led clinics for specific conditions such as asthma chronic obstructive pulmonary disorder and diabetes which allowed the GPs to focus on patients within their specialist areas."

Neutral

"The practice had also recently completed a full review of the disease registers to ensure that the number of patients registered with the practice with certain conditions such as diabetes and coronary heart disease was accurate."

Neutral

"There was a high prevalence of diabetes in the local population."

Positive

"The practice provided clinics for patients with diabetes asthma hypertension and chronic obstructive pulmonary disease COPD."

Positive

"The practice offered a full range of immunisations for children travel vaccines and flu vaccinations in line with current national guidance."

Positive

"The practice nurse was supported by the health care assistant who provided services including phlebotomy blood pressure monitoring dementia tests wound dressings smoking cessation referrals and healthy lifestyle advice."

Positive

"Examples of equipment calibrated included blood pressure monitors Doppler ultrasound equipment and baby weighing scales."

Positive

"Khat is a leafy green plant which is a stimulant with similar effects to amphetamine and may cause disrupted sleep and make preexisting mental health problems worse."

Positive

"The multidisciplinary group meeting was attended by consultants for the care of the elderly diabetic consultants mental health workers community matrons social worker community psychiatric nurse diabetic nurses and community pharmacists."

Positive

"In response to this issue the practice opportunistically utilised mental health annual reviews to refer patients that may require it to the local Drug and Alcohol Team services to help patients stop the use of khat."

Neutral

"Call recall systems were in place for mental health reviews and physical health checks for patients."

Positive

"Medicines were managed safely however the practice should record the vaccine fridge temperatures for the minimum and maximum temperatures in addition to the actual temperature."

Neutral

"• Record the vaccine fridge temperatures for the minimum and maximum temperatures in addition to the actual temperature."

Neutral

"Health information was displayed in the patient waiting room including tuberculosis Ebola breast screening health lifestyle advice vaccination programs and other general health advice."