What is the Quality of Safety at Wawn Street Surgery

Positive

"Patients told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"The practice had recently commissioned a specialist health and safety advisor to support them to develop their health and safety policies and protocols."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice for example following one incident a new protocol for sending out letters to patients was implemented."

Positive

"Staff understood and fulfilled their responsibilities with regard to raising concerns recording safety incidents and reporting them both internally and externally."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"• We reviewed safety records incident reports and minutes of meetings where these were discussed."

Positive

"We discussed the process for dealing with safety alerts with the managers and some of the clinical staff."

Neutral

"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding fire safety health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Comprehensive infection control arrangements were in place and the practice was clean and hygienic."

Positive

"One of the practice nurses was the infection control clinical lead; they liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Neutral

"• Patients experiencing poor mental health were sign posted to various support groups and third sector organisations."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they felt involved in decisions about their care and treatment."

Positive

"Patients told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"They also told us they were treated with respect and dignity at all times and they found the premises to be clean and tidy."

Positive

"We saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"• Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"For example following a complaint about a patient confidentiality throughout the public areas the practice installed a sound system."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"The leadership management and governance of the practice assured the delivery of personcentred care which met patients’ needs."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Neutral

"Alerts were disseminated by the deputy practice manager to the relevant clinicians and discussed at the clinical governance meetings."

Neutral

"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."

Positive

"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved to improve care and treatment and people’s outcomes."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Patients were generally complimentary about the practice the staff who worked there and the quality of service and care provided."