What is the Quality of Care at Wawn Street Surgery

Positive

"• Some staff had been trained as dementia friends to help support patients and their carers and families."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• There were longer appointments available where necessary for example for people with a learning disability or those who needed an interpreter."

Positive

"For example a young carers association a prostate cancer support network and bereavement support group."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"• A palliative care register was maintained and the practice offered immunisations for pneumonia and shingles to older people."

Positive

"• There were longer appointments available where necessary for example for people with a learning disability or those who needed an interpreter."

Positive

"The PPG also produced a seasonal patient newsletter which contained information for example details about flu vaccinations staffing and the review of the telephone system carried out recently."

Positive

"• The practice worked closely with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• The practice kept a register of patients with mental health needs which was used to ensure they received relevant checks and tests."

Neutral

"• Patients experiencing poor mental health were sign posted to various support groups and third sector organisations."

Positive

"For example a young carers association a prostate cancer support network and bereavement support group."