What is the Quality of Facilities at Trinity Medical Centre

Positive

"• A palliative care register was maintained and the practice offered immunisations for pneumonia and shingles to older people."

Positive

"The practice nurse was the infection control clinical lead; they liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"The practice had a system for production of Patient Specific Directions to enable Health Care Assistants to administer vaccinations only if they had received specific training and only when a doctor or nurse was on the premises."

Positive

"In order to reach more of the local young people the nurse practitioner attended the local primary school to present health awareness sessions."

Positive

"• In order to reach more of the local young people the nurse practitioner attended the local primary school to present health awareness sessions."

Neutral

"The nurse practitioner was also part of a team of GPs and nurses which held a ‘talk to us’ session at a local secondary school."

Neutral

"Patients were invited in for a two and a half hour appointment; which included a full health check with a nurse then a medication review with a GP this time was also used for the patient to have time to talk about any concerns they may have had."

Neutral

"We spoke with and interviewed two GPs the nurse practitioner the business manager the practice manager the trainee practice manager and five staff carrying out reception and administrative duties."

Positive

"Management monitoring and improving outcomes for people The practice participated in the Quality and Outcomes Framework QOF."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number and mix of staff needed to meet patients’ needs."

Neutral

"There is onsite parking disabled parking a disabled WC wheelchair and stepfree access."

Neutral

"The practice worked with a charity to arrange for a minibus to collect housebound patients and take them home again after their appointment."

Neutral

"The practice worked with the charity to arrange for a minibus to collect housebound patients and take them home again after their appointment."

Neutral

"There is onsite parking disabled parking a disabled WC wheelchair and stepfree access."

Positive

"This included ongoing support during sessions onetoone meetings appraisals coaching and mentoring clinical supervision and facilitation and support for the revalidation of doctors."

Positive

"There was a health and safety policy available with a poster in the staff room."

Neutral

"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding fire safety health and safety and confidentiality."

Positive

"We saw several examples of where staff had ‘gone the extra mile for example delivering medicines to elderly patients supporting patients to read and understand information from other organisations and assisting refugees and homeless patients to access health services and other support agencies."