Latest Snippet(s)
Positive
"• Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2016-10-25 Snippet(s)
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"The practice had systems in place for knowing about notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."
Positive
"Actions had been taken to improve the safety and effectiveness of the practice."
Positive
"Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"Staff understood and fulfilled their responsibilities with regard to raising concerns recording safety incidents and reporting them both internally and externally."
Positive
"When there were unintended or unexpected safety incidents patients received reasonable support truthful information and verbal or written apologies."
Positive
"Overview of safety systems and processes The practice had systems processes and practices in place to keep patients safe and safeguarded from abuse."
Positive
"There was a health and safety policy available with a poster which identified local health and safety representatives and a health and safety risk assessment."
Positive
"The practice had systems in place for knowing about notifiable safety incidents."
2016-10-25 Snippet(s)
Positive
"Areas for improvement Action the service MUST take to improve • Review the systems and processes in place to assess monitor and improve the quality and safety of the service provided."
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"The areas where the provider must make improvements are: • Review the systems and processes in place to assess monitor and improve the quality and safety of the service provided."
Positive
"They had identified some of the areas of the concern that the inspection highlighted and taken some actions to improve the safety and effectiveness of the practice."
Positive
"For example there was an effective safety alert system and safeguarding leads were in place."
Positive
"There was a health and safety policy available with a poster which identified local health and safety representatives."
Positive
"The practice had systems in place for knowing about notifiable safety incidents."
Positive
"Overview of safety systems and processes The practice had systems processes and practices in place to keep patients safe and safeguarded from abuse."
Positive
"However although a recent health and safety assessment had been completed of the practice practice staff were unable to provide us with a copy of this or tell us what actions had been taken as a result during the inspection."
Neutral
"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"• Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."
Positive
"Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements."
2016-10-25 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"We found that: • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."
Latest Snippet(s)
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"The practice was clean and hygienic and infection control arrangements were in place although there were some damaged seating in the reception area which needed to be repaired or replaced."
Neutral
"One of the practice nurses was the infection control lead."
Neutral
"There were infection control policies in place."
Neutral
"Regular infection control audits had been carried out."
Neutral
"We confirmed staff had received infection control training."
2016-10-25 Snippet(s)
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"• Good infection control arrangements were in place and the practice was clean and hygienic."
Positive
"The advanced nurse practitioner was the infection control lead; they liaised with the local infection prevention teams to keep up to date with best practice."
Positive
"There was an infection control protocol in place and staff had received training appropriate to their role."
2016-10-25 Snippet(s)
Neutral
"• This included patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."
Latest Snippet(s)
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"We also saw that staff treated patients with kindness and respect."
Positive
"• Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2016-10-25 Snippet(s)
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"Staff we spoke with were aware of the practice’s policy and knew how to respond in the event of a patient raising a complaint or concern with them directly."
Latest Snippet(s)
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
2016-10-25 Snippet(s)
Positive
"• The provider had an overarching governance framework which supported the delivery of their strategy and good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of their strategy and good quality care."
Neutral
"• The practice had a number of policies and procedures to govern activity and the provider held regular governance meetings."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-10-25 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-10-25 Snippet(s)
Positive
"There was evidence of quality improvement work."