What is the Quality of Safety at Dorridge Surgery

Positive

"They told us they were satisfied with the care provided by the practice; patients said their dignity and privacy was respected and staff were described as friendly helpful and caring."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"We noticed that members of staff were courteous and helpful to patients both attending at the reception desk and on the telephone and that people were treated with dignity and respect."

Positive

"We observed a strong patientcentred culture and we saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Additionally the practice purchased a privacy screen support patient dignity in the event of a medical emergency."

Positive

"Curtains and screens were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Staff we spoke with explained how the screen was purchased to support patient dignity during such emergency incidents."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"They told us they were satisfied with the care provided by the practice; patients said their dignity and privacy was respected and staff were described as friendly helpful and caring."

Positive

"Curtains and screens were provided in consulting rooms and there was also an additional screen available to maintain patients’ privacy in the event of an emergency."

Positive

"Additionally the practice purchased a privacy screen support patient dignity in the event of a medical emergency."

Positive

"Curtains and screens were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Examples included purchasing a higher chair for patients in the waiting area installing facilities for baby changing introducing a privacy line to reduce the risk of conversations being overheard at the reception desk."

Positive

"The practice also used privacy slips where patients could take a slip to reception to indicate when they wished to talk in private."

Neutral

"The practice offered privacy slips for patients to indicate when they wished to talk in private."

Positive

"Our key findings across all the areas we inspected were as follows: • The practice had a clear vision which had quality and safety as its top priority."

Positive

"We saw that specific actions were applied along with learning outcomes to improve safety in the practice."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe."

Positive

"• The practice had a comprehensive induction programme for newly appointed members of staff that covered such topics as safeguarding infection control fire safety health and safety and confidentiality."

Positive

"These included systems for reporting incidents near misses and national patient safety alerts as well as comments and complaints received from patients."

Positive

"The practice had systems in place for managing notifiable safety incidents."

Positive

"The practice also held a quarterly training evening for staff to cover training updates such as infection control information governance health and safety and how to assess monitor and mitigate risk."

Neutral

"There was a health and safety policy and the practice had risk assessments in place to monitor safety of the premises."

Positive

"We saw that learning from complaints was regularly discussed in complaint and significant event meetings shared learning included reminders to staff on checking patient demographics in line with data protection guidelines."

Positive

"• Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and policies were accessible to all staff."

Positive

"Risk assessments covered fire risk and risks associated with infection control such as the control of substances hazardous to health and legionella."

Positive

"• One of the practice nurses was the infection control clinical lead who regularly liaised with the local infection prevention team to keep up to date with best practice."

Positive

"The renovation project enabled the practice to incorporate building specifications in line with best practice infection control standards such as elbow taps in staff room areas as well as all toilets treatment and consulting rooms."

Positive

"• The practice had a comprehensive induction programme for newly appointed members of staff that covered such topics as safeguarding infection control fire safety health and safety and confidentiality."

Positive

"The practice also held a quarterly training evening for staff to cover training updates such as infection control information governance health and safety and how to assess monitor and mitigate risk."

Positive

"There was a range of information available in reception which sign posted patients to internal and external NHS complaints procedures."

Positive

"We saw that learning from complaints was regularly discussed in complaint and significant event meetings shared learning included reminders to staff on checking patient demographics in line with data protection guidelines."

Positive

"The practice also held a quarterly training evening for staff to cover training updates such as infection control information governance health and safety and how to assess monitor and mitigate risk."

Positive

"The audits demonstrated quality improvement and improvements to patient care and treatment."