Latest Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2017-10-25 Snippet(s)
Positive
"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"Track record on safety The practice had a good track record on safety."
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"• The provider should ensure all safety records are completed in line with their own policies."
Positive
"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"Practice leaders had oversight of national and local safety alerts incidents and written complaints."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"This helped it to understand risks and gave a clear accurate and current picture of safety that led to safety improvements."
Positive
"However we found not all fire safety checks had been documented."
Neutral
"• The practice had clear systems to manage risk so that safety incidents were less likely to happen."
2017-10-25 Snippet(s)
Positive
"• From the sample of documented examples we reviewed we found there was an effective system for reporting and recording significant events; lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"The practice had systems for being aware of notifiable safety incidents and sharing the information with staff and ensuring appropriate action was taken."
Positive
"• We saw evidence that lessons were shared and action was taken to improve safety in the practice."
Positive
"• The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health COSHH infection control and legionella."
Positive
"• We reviewed safety records incident reports patient safety alerts and minutes of meetings where significant events were discussed."
Positive
"• The arrangements for managing medicines including emergency medicines and vaccines in the practice minimised risks to patient safety including obtaining prescribing recording handling storing security and disposal."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and a system in place for reporting and recording significant events."
Positive
"Monitoring risks to patients There were procedures for assessing monitoring and managing risks to patient and staff safety: • There was a health and safety policy available."
Positive
"• Regular meetings were held where topics such as significant events drug and safety alerts clinical updates prescribing new cancer diagnoses and reviews of patient deaths were discussed."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to minimise risks to patient safety."
Positive
"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2017-10-25 Snippet(s)
Positive
"• Staff spoken with knew how to recognise signs of abuse in children young people and adults whose circumstances may make them vulnerable."
Positive
"• Staff were able to recognise the signs of abuse in older patients and knew how to escalate any concerns."
2017-10-25 Snippet(s)
Positive
"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation were kept under review with additional support being provided as and when required."
Latest Snippet(s)
Positive
"However the practice told us they contacted the family and offered counselling if it was appropriate and sign posted to relevant support groups."
Latest Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• The senior management team at the practice recognised the importance of people’s dignity and respect."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control."
2017-10-25 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
Latest Snippet(s)
Positive
"• Information about how to make a complaint or raise concerns was available."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."
2017-10-25 Snippet(s)
Positive
"• An overarching governance framework supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Neutral
"The practice had policies and procedures to govern activity and held regular governance meetings."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Positive
"• The practice was actively involved in quality improvement activity."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2017-10-25 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Improvements were made to the quality of care as a result of complaints and concerns."
2017-10-25 Snippet(s)
Positive
"• The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health COSHH infection control and legionella."
Neutral
"For instance the practice nurse was the lead for infection control and the senior GP was the safeguarding lead."