What is the Quality of Safety at Dr Ajaz Nabi

Positive

"A practice manager was the infection control lead who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"• There was an infection control protocol in place and infection control audits were undertaken regularly."

Neutral

"There was an infection control protocol in place and all staff had received up to date training."

Neutral

"Six monthly infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Neutral

"For example we saw a practice manager had completed an infection control training and was acting as an infection control lead in absence of a permanent practice nurse."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients we spoke with on the day informed us they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"They said staff treated them with dignity and their privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• Ensure that within response to complaints patients are given the necessary information of the complainant’s right to escalate the complaint to the Ombudsman if dissatisfied with the response."

Positive

"We saw the practice had not always included necessary information of the complainant’s right to escalate the complaint to the Ombudsman if dissatisfied with the response."

Positive

"None of the patients we spoke with had ever needed to make a complaint about the practice."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"They said staff treated them with dignity and their privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice had an up to date fire risk assessment in place and they were carrying out fire safety checks."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control."

Positive

"• When there were safety incidents patients received reasonable support truthful information a verbal and written apology and are told about any actions to improve processes to prevent the same thing happening again."

Positive

"When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"• Staff received training that included: safeguarding children and adults fire safety basic life support health and safety and equality and diversity."

Positive

"When there were significant safety incidents: • The practice gave affected patients reasonable support truthful information and a verbal and written apology."

Positive

"The majority of information about safety was recorded monitored and reviewed."

Positive

"The practice had systems in place for knowing about notifiable safety incidents • The practice proactively sought feedback from staff and patients which it acted on."

Positive

"There was a health and safety policy available."

Positive

"• Legionella a bacterium which can contaminate water systems in buildings checks were carried out during a health and safety inspection undertaken by an external contractor."

Positive

"The practice had systems in place for knowing about notifiable safety incidents."

Neutral

"• The practice had a staff handbook for newly appointed nonclinical members of staff that covered such topics as safeguarding fire safety health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"• Staff received training that included: safeguarding children and adults fire safety basic life support health and safety and equality and diversity."

Positive

"• There was a good governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had a good governance framework which supported the delivery of the strategy and good quality care."

Positive

"All staff we spoke with had a comprehensive understanding of the governance arrangements and performance of the practice."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved in improving care and treatment and patient outcomes."