What is the Quality of Facilities at Hawthorn Medical Practice

Positive

"The surgery benefits from spacious waiting rooms and good access for wheel chair users and mothers with pushchairs."

Positive

"For example staff non clinical were encouraged to undertake national vocational qualifications or their equivalent and a practice nurse had been supported to become a nurse practitioner with prescribing privileges."

Positive

"• A nurse practitioner had a lead role in chronic disease management and patients at risk of hospital admission were identified as a priority."

Positive

"A practice nurse was the infection control lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"The practice has seven male GPs a female nurse practitioner three female nurses and two health care assistants."

Positive

"For example for nurse practitioners reviewing patients with longterm conditions such as chronic obstructive pulmonary disease and asthma."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"For example the Skegness surgery had larger parking bays to enable the easier egress and ingress of vehicles automatic opening doors easily accessible toilets free phone service for calling a local taxi firm and an hourly bus service."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation were signposted to the relevant service."

Positive

"NICE guidance was a standing agenda item at clinical governance meetings."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."