What is the Quality of Care at Hawthorn Medical Practice

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"• All staff had received training in dementia awareness and were working towards becoming ‘Dementia Friends’ • The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations such as talking therapies and cognitive behavioural therapy."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"• The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Neutral

"The percentage of patients screened for bowel cancer was lower than the national and CCG averages however they were in line with other GP practices in their locality which shared similar patient demographics."

Neutral

"• The clinical indicators for patients with diabetes were comparable to CCG and national averages."

Neutral

"• Performance for diabetes related indicators was comparable to the CCG and national averages."

Positive

"The audit was deemed important in preventing stroke in patients with atrial fibrillation AF and followed guidance from the CCG and NICE guidelines on AF."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"The new patient registration pack also asked patients to state if they were a carer and staff opportunistically identified carers at flu clinics and annual reviews."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"The population groups are: • Older people • People with longterm conditions • Families children and young people • Working age people including those recently retired and students • People whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"• The clinical indicators for patients with for mental health conditions were better than CCG and national averages."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"• All staff had received training in dementia awareness and were working towards becoming ‘Dementia Friends’ • The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations such as talking therapies and cognitive behavioural therapy."