What is the Quality of Care at South Hermitage Surgery

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia and received training as “Dementia Friends.”"

Positive

"They also provide some Directed Enhanced Services for example they offer minor surgery childhood vaccination and immunisation scheme and learning disability annual health checks."

Positive

"The practice provides support for patients for example with longterm condition management including asthma and diabetes."

Positive

"With the support of the GP partners the specialist conducted a review of all of the records of patients on their asthma and Chronic Obstructive Pulmonary Disease COPD register."

Neutral

"• The practice nurses offered flexible appointments including lunchtimes to assist patients with asthma to attend the practice for regular reviews."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"In some patients there was evidence that the practice health information and preemptive support had reduced the need for diabetes medicine."

Positive

"For example there had been a police incident whereby the building was broken into but nothing was taken."

Positive

"They also provide some Directed Enhanced Services for example they offer minor surgery childhood vaccination and immunisation scheme and learning disability annual health checks."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia and received training as “Dementia Friends.”"

Positive

"This was to review all palliative care patients emergency admissions of patients on the frail and vulnerable register any safeguarding concerns and mental health issues."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Positive

"• Performance for mental health related indicators were slightly better than national averages."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"• The practice offered patients access to their mental health counsellor and with direct referral from the GPs access to the community mental health team rapid access nurse."