Latest Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2016-02-25 Snippet(s)
Positive
"Curtains were used in treatment and consulting rooms to maintain patients’ privacy and dignity during investigations and examinations."
Neutral
"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."
Latest Snippet(s)
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"Practice leaders had oversight of national and local safety alerts incidents and complaints."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"This helped it to understand risks and gave a clear accurate and current picture of safety that led to safety improvements."
Neutral
"• The practice had clear systems to manage risk so that safety incidents were less likely to happen."
2016-02-25 Snippet(s)
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control."
Positive
"Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"Staff understood their responsibilities to raise concerns to record safety incidents concerns and near misses and to report them internally and externally where appropriate."
Positive
"The practice and federation had overarching governance arrangements to monitor safety and performance."
Positive
"There was a health and safety policy and procedures available."
Positive
"• The practice had an induction programme for newly appointed members of staff that covered such topics as health and safety information management and confidentiality."
Neutral
"Management staff demonstrated awareness of potential risks and health and safety assessments which addressed a range of health safety and welfare issues such as recruitment checks for staff."
Latest Snippet(s)
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
Latest Snippet(s)
Neutral
"However the infection control audit did not identify infection control issues with the patient disabled toilet."
2016-02-25 Snippet(s)
Positive
"The practice had a number of policies and procedures in place to govern activity such as chaperone policy infection control procedures and human resources policies and these were available to staff via the shared computer system."
Neutral
"There was an infection control clinical lead."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"An infection control audit had been undertaken and we saw evidence that action was taken to address improvements identified as a result."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• Staff recognised the importance of people’s dignity and respect."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2016-02-25 Snippet(s)
Positive
"Patients said they were treated with dignity and respect and that staff were pleasant and friendly."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"Patients said they were treated with dignity and respect and given sufficient time during appointments."
Positive
"Curtains were used in treatment and consulting rooms to maintain patients’ privacy and dignity during investigations and examinations."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
Latest Snippet(s)
Positive
"• Information about how to make a complaint or raise concerns was available."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
2016-02-25 Snippet(s)
Positive
"Information was provided to help patients make a complaint and there was evidence of shared learning with staff."
Neutral
"Patients we spoke with said they would feel comfortable raising a complaint if the need arose."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."
Positive
"• The advanced nurse practitioner who is the diabetic lead is a representative on the diabetic governance board for the region."
2016-02-25 Snippet(s)
Positive
"Governance Arrangements and Improvement The practice had overarching governance arrangements to ensure staff were fully qualified and safe to practice."
Positive
"The practice and federation had overarching governance arrangements to monitor safety and performance."
Neutral
"• Staff received basic training that included: safeguarding fire procedures basic life support and information governance awareness."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a programme of quality improvement activity."
Latest Snippet(s)
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
2016-02-25 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."