What is the Quality of Facilities at The Grove Medical Centre

Neutral

"• One of the GPs was chair of the Sherborne Voluntary Ambulance."

Neutral

"For example in response to PPG members comments new chair raisers were purchased for the patient waiting room that were designed to meet the needs of patients who may have difficulty rising from a sit to stand position."

Positive

"For example GPs told us that palliative care patients had their personal home telephone contact numbers should they need additional support outside of practice hours."

Positive

"GPs told us that palliative care patients had their personal home telephone contact numbers should they need additional support outside of practice hours."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"• The practice funded community health care assistants HCAs visited vulnerable patients of concern in their homes for example if a GP or nurse was unable to make contact on the telephone then the HCA conducted a home visit to check all was well."

Positive

"The practice benefitted from a diabetes nurse specialist who worked in partnership with the practice nurses in a monthly clinic session."

Positive

"• The practice funded two community health care assistants HCAs who visited vulnerable patients of concern in their homes for example if a GP or nurse was unable to make contact on the telephone then the HCA conducted a home visit to check all was well."

Positive

"Areas for improvement Action the service SHOULD take to improve The area where the provider should make improvements is: • Review the monitoring of vaccine refrigerator temperatures."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"The area where the provider should make improvements is: • Review the monitoring of vaccine refrigerator temperatures."

Neutral

"• Diabetes indicators for the monitoring of patients with this condition were in line with local and national averages with low exception rate reporting."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"There is parking at the practice and ground floor consulting rooms."

Positive

"This service provided transport and social outings to vulnerable local residents including patients registered with the practice."

Positive

"This included ongoing support during sessions onetoone meetings appraisals coaching and mentoring clinical supervision and facilitation and support for revalidating GPs and nurses."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"The practice list contained a higher than average elderly and teenage population and a higher than average population with long term conditions."