What is the Quality of Care at The Grove Medical Centre

Neutral

"• The practice had a dementia and vulnerable adults lead member of staff who coordinated regular multidisciplinary team meetings at the practice to discuss the care needs of such patients."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"• Practice nurses were qualified and specialised with diplomas in the management of diabetes asthma and chronic obstructive pulmonary disease COPD."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"The practice benefitted from a diabetes nurse specialist who worked in partnership with the practice nurses in a monthly clinic session."

Positive

"• Practice nurses were qualified and specialised with diplomas in the management of diabetes asthma and chronic obstructive pulmonary disease COPD."

Positive

"GPs reported a recent example of NICE advice that had been implemented at the practice in relation to antibiotic dosing guidance for Amoxicillin medicine."

Positive

"Monitoring of repeat of clinical audits such as for antibiotic prescribing minor surgery and anticoagulation therapy medicines to prevent blood clotting showed improvements were made."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"• Appointments were available outside school hours and children’s clinics such as flu immunisation were scheduled for school holidays."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Positive

"• The practice provided facilities for Improving Access to Psychological Therapies workers IAPT and child and adolescent mental health services CAMHS to consult patients in a convenient and familiar environment."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"• The Citizen’s Advice Bureau provided fortnightly sessions within the practice specifically for people with mental health issues."

Positive

"Areas for improvement Action the service SHOULD take to improve The area where the provider should make improvements is: • Review the monitoring of vaccine refrigerator temperatures."

Positive

"Staff showed us that one of the vaccine refrigerators had been recording slightly above the recommended temperatures whenever the door was opened however this was being addressed by the practice."

Neutral

"The area where the provider should make improvements is: • Review the monitoring of vaccine refrigerator temperatures."