Latest Snippet(s)
Positive
"• Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Neutral
"• The practice had clear systems to manage risk so that safety incidents were less likely to happen."
2017-12-08 Snippet(s)
Positive
"During this inspection we saw that the practice had completed basic risk assessments in some areas including general health and safety and fire."
2017-04-26 Snippet(s)
Positive
"For example there was evidence of mitigating action taken in relation to fire safety and legionella risk although risk assessments were not held on site and were not available for us to view."
Positive
"• The practice did not have risk assessments available in relation to which roles should be subject to Disclosure and Barring Service DBS checks Control of Substances Hazardous to Health COSHH and general health safety and security of the premises."
Positive
"• We saw evidence of action to manage fire safety including fire drills although there was evidence that not all staff had undertaken fire safety training."
Positive
"• We saw evidence that lessons were shared and action was taken to improve safety in the practice."
Positive
"• Other risk assessments such as those relating to the control of substances hazardous to health COSHH premises and security and general health and safety were not available to view."
Positive
"• We reviewed safety records incident reports patient safety alerts and minutes of meetings where significant events were discussed."
Positive
"The arrangements for managing medicines including emergency medicines and vaccines in the practice minimised risks to patient safety including obtaining prescribing recording handling storing security and disposal."
Positive
"There were designated fire marshals within the practice although not all staff had a record of attending fire safety training."
Positive
"This included support training for all staff on communicating with patients about notifiable safety incidents."
Positive
"The areas where the provider must make improvements are: • Ensure that risk management documentation relating to the building is available on site and that risk assessments are undertaken for all relevant areas including general health and safety and security."
Positive
"Areas for improvement Action the service MUST take to improve • Ensure that risk management documentation relating to the building is available on site and that risk assessments are undertaken for all relevant areas including general health and safety and security."
Positive
"• There were systems and processes in place for staff training although there were gaps in records relating to some aspects of staff training such as fire safety infection control and the appropriate level of safeguarding training."
Positive
"• There was a health and safety policy available."
Positive
"• The practice had some other risk assessments to monitor safety of the premises such as infection control."
Positive
"• Staff generally received training that included: safeguarding fire safety awareness basic life support and information governance."
Neutral
"Overview of safety systems and processes The practice had some systems processes and practices in place to minimise risks to patient safety; however there were gaps in relation to safeguarding training and Disclosure and Barring Service DBS checks."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"However the arrangements in wellled had not improved sufficiently and we issued a warning notice in respect of these issues."
2017-04-26 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Survey information we reviewed showed that patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Patients said they were treated with compassion dignity and respect and satisfaction in relation to the national GP patient survey was high in comparison to local and national averages."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
2017-04-26 Snippet(s)
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"• There was an overarching governance framework in place within the practice; however it was unclear how effective the processes for managing risks were due to records not being available to view."
Neutral
"The practice had policies and procedures to govern activity and held regular governance meetings."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2017-12-08 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2017-04-26 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2017-04-26 Snippet(s)
Neutral
"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation and general lifestyle issues."
2017-04-26 Snippet(s)
Positive
"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2017-04-26 Snippet(s)
Positive
"• Staff interviewed knew how to recognise signs of abuse in children young people and adults whose circumstances may make them vulnerable."
Positive
"• Staff were able to recognise the signs of abuse in older patients and knew how to escalate any concerns."
2017-04-26 Snippet(s)
Positive
"• There were systems and processes in place for staff training although there were gaps in records relating to some aspects of staff training such as fire safety infection control and the appropriate level of safeguarding training."
Positive
"For example nurses had lead roles in infection control health promotion and different aspects of chronic disease management."
2017-04-26 Snippet(s)
Neutral
"The lead GP for child safeguarding told us they met informally with the health visitor based on site at the practice on a weekly basis or as required."
2017-04-26 Snippet(s)
Positive
"There was evidence of quality improvement including clinical audit: • We saw evidence of two clinical audits commenced in the last two years; both of these were completed audits where the improvements made were implemented and monitored."