Latest Snippet(s)
Positive
"• We saw evidence of systems and processes which identified that fire safety procedures were being dealt with proactively and were kept under regular review."
Positive
"• We saw evidence of systems and processes which identified that fire safety procedures were being dealt with proactively and been under regular review."
Positive
"Issues relating to overall fire safety management within the walk in centre were being dealt with proactively and had been under regular review."
Neutral
"• To ensure that systems and processes relating to fire safety procedures were being dealt with proactively and kept under regular review."
2017-06-06 Snippet(s)
Positive
"Overview of safety systems and processes • The service had systems processes and services in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
Positive
"• Some lessons were shared to make sure action was taken to improve safety in the service."
Positive
"• Lessons were shared to make sure action was taken to improve safety in the service."
Positive
"The service had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and legionella."
Positive
"We saw evidence that staff took action to improve safety in the service."
Positive
"There was a health and safety policy available with a poster in areas accessible to all staff that identified local health and safety representatives."
Positive
"This included support training for all staff on communicating with patients about notifiable safety incidents."
Positive
"• We reviewed safety records and patient safety alerts."
Positive
"The lead nurse received all of the patient safety alerts and cascaded these to the staff."
Positive
"Staff signed to confirm they had read them; In addition staff discussed patient safety alerts and incident reports at the daily huddle meetings."
Positive
"Staff received training that included safeguarding fire safety awareness basic life support and information governance."
2017-06-06 Snippet(s)
Positive
"• Staff from the centre had spent two days at the local accident and emergency A&E department when It was busy sign posting patients to the walk in centre if appropriate."
2017-06-06 Snippet(s)
Positive
"Patients said they felt the service offered was good or excellent and staff were helpful caring and treated them with dignity and respect."
Positive
"Patients said they felt the service offered a good or excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"The provider is rated as good for providing well led services • The provider had governance systems and processes in place to monitor and ensure compliance with the regulations."
Positive
"The provider s head office operates strategic systems for governance that were cascaded to the individual centre s they provided care from."
Positive
"Our key findings were as follows: • The provider had reviewed their governance systems and put processes in place to monitor and ensure compliance with the regulations."
Positive
"Governance arrangements • The provider had governance systems and processes in place to monitor and ensure compliance with the regulations."
Neutral
"For example; performance and information meetings were held quarterly to discuss clinical governance and safeguarding issues."
Neutral
"For example we saw minutes from Performance and Information meetings which were being held quarterly to discuss and monitor issues such as clinical governance and safeguarding."
2017-06-06 Snippet(s)
Positive
"Governance arrangements The centre had an overarching governance framework that partially ensured the delivery of good quality care."
Positive
"The provider s head office operates strategic systems for governance that were cascaded to the individual centre s they provided care from."
Neutral
"The service held regular governance meetings."
Neutral
"There were also monthly team meetings and lead clinicians attended clinical governance meetings that were external to the service."
Latest Snippet(s)
Positive
"This inspection was carried out to review in detail the actions taken by the practice to improve the quality of care and to confirm that the practice was now meeting legal requirements."
Positive
"This report describes our judgement of the quality of care at this service."
2017-06-06 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Improvements were made to the quality of care as a result of complaints and concerns."
2017-06-06 Snippet(s)
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2017-06-06 Snippet(s)
Positive
"Overview of safety systems and processes • The service had systems processes and services in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
2017-06-06 Snippet(s)
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"The provider carried out annual infection control audits."