What is the Quality of Safety at Heeley Green Surgery

Positive

"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."

Positive

"At this inspection we found: • The practice had conducted safety risk assessments and there were action plans in place to address any risks identified."

Positive

"• All staff received uptodate safeguarding and safety training appropriate to their role."

Positive

"• There was a strong emphasis on the safety and wellbeing of all staff."

Positive

"The practice had conducted safety risk assessments and there were action plans in place to address any risks identified."

Positive

"Track record on safety The practice had reviewed its safety systems and taken appropriate action to mitigate risks identified."

Positive

"• There were adequate systems for reviewing and investigating when things went wrong and the practice took action to improve safety in the practice."

Positive

"The practice learned from external safety events as well as patient and medicine safety alerts."

Positive

"• The practice is registered as a place of safety under the Sheffield Safe Places Scheme for patients in the locality even if not a registered patient of the practice."

Positive

"• Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"For example significant events safety alerts and safeguarding updates."

Positive

"• The practice conducted safety risk assessments."

Positive

"The practice had a suite of safety policies which were regularly reviewed and communicated to staff."

Positive

"Staff received safety information for the practice as part of their induction and refresher training."

Positive

"• There were comprehensive risk assessments in relation to most safety issues and we saw evidence of action plans to address risks identified."

Positive

"• There was a system for receiving and acting on safety alerts."

Neutral

"This helped it to understand risks and gave a clear accurate and current picture that led to safety improvements."

Positive

"• The practice had systems to safeguard children and vulnerable adults from abuse and there was a safeguarding policy in place which was regularly reviewed."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"• Staff involved and treated patients with compassion kindness dignity and respect and patient feedback was positive about the care they received."

Positive

"Kindness respect and compassion Staff treated patients with kindness respect and compassion."

Positive

"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."

Positive

"• Staff recognised the importance of patients’ dignity and respect."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control."

Positive

"• The practice actively promoted equality and diversity."

Neutral

"Staff had received equality and diversity training."

Positive

"• The complaint policy and procedures were in line with recognised guidance."

Positive

"We reviewed one complaint and found that it was satisfactorily handled in a timely way."

Positive

"• Information about how to make a complaint or raise concerns was available and it was easy to do."

Positive

"• Structures processes and systems to support good governance and management were clearly set out understood and effective."

Positive

"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."

Positive

"The governance and management of joint working arrangements and shared services promoted interactive and coordinated personcentred care."

Positive

"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."

Positive

"Monitoring care and treatment The practice had a programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."

Positive

"For example the practice participated in the local quality improvement scheme to review appropriate prescribing in line with the Sheffield formulary including appropriate antibiotic prescribing."

Positive

"Good As part of our inspection process we also look at the quality of care for specific population groups."

Positive

"• Clinical audit had a positive impact on quality of care and outcomes for patients."

Positive

"This report describes our judgement of the quality of care at this service."