What is the Quality of Facilities at Heeley Green Surgery

Neutral

"A practice nurse specialist adviser also attended as part of her CQC induction."

Neutral

"For example the practice had had discussions with members of the patient group and staff with regard to increasing nurse provision and have subsequently recruited a healthcare assistant to undertake some duties currently undertaken by the practice nurse."

Positive

"However we observed patients accumulate around the reception desk as there was no designated area to wait until the receptionist was available."

Neutral

"• There were arrangements for planning and monitoring the number and mix of staff needed and the practice had recently recruited a receptionist and healthcare assistant who were due to start imminently."

Positive

"• Staff encouraged and supported patients to be involved in monitoring and managing their health."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• There were arrangements for planning and monitoring the number and mix of staff needed and the practice had recently recruited a receptionist and healthcare assistant who were due to start imminently."

Positive

"• Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Neutral

"• The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."

Positive

"This included an induction process onetoone meetings appraisals mentoring clinical supervision and support for revalidation."

Positive

"Practice leaders had oversight of medicine alerts incidents and complaints."

Positive

"The practice learned from external safety events as well as patient and medicine safety alerts."

Positive

"Exception reporting is the removal of patients from QOF calculations where for example the patients decline or do not respond to invitations to attend a review of their condition or when a medicine is not appropriate."