Latest Snippet(s)
Positive
"The partners employ a practice nurse a health care assistant a phlebotomist and a care coordinator."
Positive
"A selfemployed advanced nurse practitioner works for two days on most weeks."
2016-12-22 Snippet(s)
Positive
"The partners employ a practice nurse a health care assistant a phlebotomist and a care coordinator."
Positive
"Four cards included reference to minor difficulties experienced which included the availability of prebookable appointments access to the practice nurse incomplete prescriptions and a lack of privacy at the reception desk."
Positive
"Supporting patients to live healthier lives • The nurse and health care assistant offered health promotion advice to patients including advice on smoking cessation and weight management."
Positive
"A selfemployed advanced nurse practitioner works for two days on most weeks."
Positive
"The advanced nurse practitioner’s referrals were always reviewed by a GP."
Positive
"New presentations would be allocated to a GP or the advanced nurse practitioner whilst ongoing issues were booked with the same GP whenever possible."
Positive
"The majority of GP and advanced nurse practitioner appointments were bookable on the day."
Positive
"The practice nurse was able to liaise with the advanced nurse practitioner on the days they were working at the same site."
Positive
"There was an active local practice nurse network which provided email updates on training and provided information and new guidance including updates to child immunisation programmes."
Neutral
"The practice nurse would usually act as a chaperone if this was requested by the patient."
Neutral
"The practice nurse was the appointed infection control lead and the nurse had recently completed two days of shadowing the infection control nurse at the local hospital to update their knowledge."
Neutral
"All practice nurse appointments could be booked in advance."
Latest Snippet(s)
Neutral
"We spoke with the practice manager a senior receptionist and assistant practice manager."
2016-12-22 Snippet(s)
Positive
"When the cleaner was on leave the practice manager and senior receptionist would cover the practice’s cleaning duties."
Latest Snippet(s)
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2016-12-22 Snippet(s)
Positive
"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."
Positive
"This ensured safe and effective monitoring of patient compliance with their prescribed medicines and reduced the potential for the stockpiling of medicines in patients’ homes."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Neutral
"• There were arrangements in place for planning and monitoring the number and mix of staff needed to meet patients’ needs."
Latest Snippet(s)
Positive
"For example the clinical audit system had been developed to include more full cycle audits to drive improvements in patient care."
Positive
"• The clinical audit system had been developed to include more full cycle audits to drive improvements in patient care."
Positive
"• The clinical audit system had been developed to include more fullcycle audits where appropriate."
2016-12-22 Snippet(s)
Positive
"• Strengthen the systems to evidence the immunity status of staff • Review the systems for clinical audit and in particular the use of completed audit cycles to ensure improvements to patient care."
Positive
"• We saw some evidence of a programme of clinical audit that reviewed care against specific criteria or guidance."
Neutral
"• We saw some evidence of a practice clinical audit programme."
Latest Snippet(s)
Positive
"• The cleaning records had been updated to detail all tasks carried out and to show that regular spot checks were completed to ensure that appropriate standards of cleanliness and hygiene were maintained."
Positive
"• The practice directly employed a cleaner to carry out their cleaning each day."
Positive
"The cleaning records had been Are services safe?"
2016-12-22 Snippet(s)
Positive
"• The practice directly employed a cleaner to provide their cleaning each day."
Positive
"A list of daily weekly and monthly cleaning tasks were available although these were not supported by a schedule to define the tasks in detail."
Positive
"When the cleaner was on leave the practice manager and senior receptionist would cover the practice’s cleaning duties."
Neutral
"• Review the content of practice cleaning schedules."
2016-12-22 Snippet(s)
Positive
"• The practice were in the process of identifying a lead to work with Cancer Research in an attempt to proactively increase uptake of all national cancer screening programmes."
Neutral
"Breast cancer screening was promoted and rates were slightly higher than local and national averages."
2016-12-22 Snippet(s)
Positive
"• The premises were suitable for older people including those with hearing difficulties and wheelchair users."
Neutral
"• The practice had a wheelchair which it loaned to patients on a shortterm basis."
2016-12-22 Snippet(s)
Positive
"The practice worked with the wider multidisciplinary team to deliver quality end of life care for patients."
2016-12-22 Snippet(s)
Positive
"Monitoring risks to patients and staff • A practice health and safety policy was available and the practice fulfilled their legal duty to display the Health and Safety Executive’s approved law poster in a prominent position."
2016-12-22 Snippet(s)
Positive
"• The practice made use of a software programme which provided evidencebased safe and cost effective recommendations when prescribing medicine for the first time or when doing a medicines review."