What is the Quality of Safety at Buchanan Road Surgery

Positive

"• Continue with plans to undertake fire premises and health and safety risk assessments."

Positive

"• Continue with plans to monitor action taken in relation to patient safety alerts."

Positive

"• Staff dealt with patients with kindness and respect and involved them in decisions about their care."

Positive

"• Review the complaints form so it reflects current policies and procedures and the written complaint responses should refer to the Parliamentary Health Service Ombudsman for people to refer to if they were not satisfied with their response."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."