What is the Quality of Safety at Broomhill Surgery

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"We saw evidence that lessons were shared and action was taken to improve safety in the practice."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and adults from abuse."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health health and safety of the premises and infection control."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"This included arrangements to monitor and improve quality and identify risk with the exception of maintaining a complete record of the immunity status of clinical staff and ensuring fire safety systems were checked on a regular basis at the branch site."

Positive

"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available with a poster in the staff kitchen area which identified local health and safety representatives."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."

Neutral

"This covered such topics as safeguarding IPC fire safety health and safety and confidentiality."

Neutral

"• There were robust arrangements for identifying recording and managing risks issues and implementing mitigating actions with the exception of maintaining a complete record of the immunity status of clinical staff and ensuring fire safety systems were checked on a regular basis at the branch site."

Positive

"• Staff knew how to recognise signs of abuse in adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and adults from abuse."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Positive

"Six patients commented they sometimes found it difficult to access the practice by telephone early morning but all said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"• The practice had identified patients with a respiratory condition for example asthma who had been hospitalised or who were poorly controlled to offer support as part of a local quality improvement scheme objective."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"For example the practice had identified and contacted patients with respiratory conditions who had been hospitalised or who were poorly controlled to offer support as part of a local quality improvement scheme objective."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."