What is the Quality of Facilities at Broomhill Surgery

Neutral

"For example: • Patients with palliative care needs carers those at risk of developing a longterm condition and those requiring advice on alcohol cessation."

Positive

"The practice had a good understanding of its patient demographics and had recently recruited salaried GPs and increased nurse hours to improve access for patients."

Positive

"The practice nurse was the infection prevention and control IPC clinical lead who liaised with the local IPC teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"The GP told us the practice list size had been gradually increasing and the practice had recruited extra salaried GPs increased nurse time and were currently piloting the GP telephone triage appointment system to review ways to improve access."

Neutral

"For example the specialist community diabetic nurse held regular clinics at the practice."

Neutral

"The receptionist would put the request on the duty doctor’s appointment list for the GP to review."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"For example an audit of patients on oral anticoagulation blood thinning medication had been carried out to review medication doses and monitoring of patients was appropriate."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"It also offers a range of enhanced services such as anticoagulation monitoring and childhood vaccination and immunisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"• The practice did not have a lift but staff told us that patients were given the option to be seen in a room on the ground floor should they not be able to access the stairs and we saw notices in the waiting room to confirm this."

Positive

"This included ongoing support mentoring clinical supervision and facilitation and support for revalidating GPs and practice nurses."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health health and safety of the premises and infection control."

Positive

"There was a health and safety policy available with a poster in the staff kitchen area which identified local health and safety representatives."

Neutral

"This covered such topics as safeguarding IPC fire safety health and safety and confidentiality."

Positive

"The practice nurse was the infection prevention and control IPC clinical lead who liaised with the local IPC teams to keep up to date with best practice."