What is the Quality of Safety at Church Lane Medical Centre

Positive

"All told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Staff told us that if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with the practice manager."

Neutral

"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."

Positive

"Reliable safety systems and processes including safeguarding There were policies and procedures in place to support staff to report safeguarding concerns to the named responsible GP within the practice and to the local safeguarding team."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"National patient safety alerts were communicated via computer alerts to practice staff."

Positive

"The practice also had a health and safety policy."

Positive

"Health and safety information was available to staff on the practice computer system."

Positive

"Staff we spoke with demonstrated an understanding of safeguarding patients from abuse and the actions to take should they suspect anyone was at risk of harm."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Cleanliness and infection control We observed all areas of the practice to be clean and tidy."

Neutral

"The practice had a nominated infection control lead who had undertaken further training to enable them to provide advice on the practice infection control policy and carry out staff training."

Neutral

"For example there was a lead nurse for infection control and the senior partner was the lead for safeguarding."

Positive

"The practice sign posted patients to health and social care workers and referrals were made on behalf of patient’s relatives and carers as appropriate."

Positive

"We found evidence of good access and sign posting for young people towards sexual health clinics or offering extra services and contraception."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"All patients we spoke with were complimentary about the care they received from the GPs and felt that staff treated them with dignity compassion and respect."

Positive

"However evidence from the national patient survey the evidence from this source showed patients were generally satisfied with how they were treated and that this was with compassion dignity and respect."

Positive

"All told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• People told us they were treated with professionalism and respect and that the practice responded well to patients that were visiting the area for patient care and support."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"They said staff treated them with dignity and respect."

Positive

"Curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Staff told us that if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with the practice manager."

Positive

"Tackling inequity and promoting equality Staff were knowledgeable about how to book interpreter services for patients where English was their second language."

Neutral

"The practice provided equality and diversity training through elearning."

Neutral

"Staff we spoke with confirmed that they had completed the equality and diversity training."

Positive

"None of the patients we spoke with had ever needed to make a complaint about the practice."

Neutral

"• The practice had an effective governance system in place was well organised and actively sought to learn from performance data complaints incidents and feedback."

Positive

"Staff spoke positively about the culture in the practice around audit and quality improvement noting that there was an expectation that all clinical staff should undertake or be involved in the audit process."

Positive

"This report describes our judgement of the quality of care at this service."