What is the Quality of Safety at Salford Medical Centre 1

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in care and treatment decisions."

Positive

"It was the practice that for the majority of treatments patients gave implied or informed consent and arrangements were in place for parents to sign consent forms for certain treatments in respect of their children for example child immunisation and vaccination programmes."

Positive

"• Patients told us they were treated with dignity and respect and they were involved in care and treatment decisions."

Positive

"We found that patients understood their care including the arrangements in respect of referrals to secondary care appointments at local and other hospitals and clinics."

Positive

"We also saw that staff treated patients with kindness and respect ensuring confidentiality was maintained."

Positive

"Patients told us they are treated with dignity and respect and involved in making decisions about their treatment options."

Positive

"Medicines Management The practice should improve the way they manage medicines in particular in respect of audits and arrangements around identifying patients when collecting prescriptions."

Positive

"A large proportion of the patient comment cards we received indicated that patients had been treated with dignity and respect by all staff employed at the practice."

Positive

"They commented that they were treated with respect and dignity."

Positive

"We looked at a sample of consultation rooms treatment rooms and clinical areas all areas had privacy curtains to maintain patient dignity and privacy whilst they were undergoing examination or treatment."

Positive

"We saw that as a routine part of the quality assurance and clinical governance processes the provider checked the General Medical Council GMC and Nursing Midwifery Council NMC registration lists each year to make sure the doctors and nurses were still deemed fit to practice."

Neutral

"The practice had a number of policies and procures to govern activity and governance meeting had taken place."

Neutral

"We saw staff had completed mandatory training in child protection and safeguarding adults information governance infection control and health and safety."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Patients told us that they felt the staff and doctors effectively maintained their privacy and dignity."

Positive

"We looked at a sample of consultation rooms treatment rooms and clinical areas all areas had privacy curtains to maintain patient dignity and privacy whilst they were undergoing examination or treatment."

Positive

"We saw paper disposal privacy curtains were used in clinical areas but noted that the date of usage was not always recorded therefore it wasn’t clear when curtains should be replaced."

Positive

"Learning and improvement from safety incidents The Practice had a system in place for reporting recording and monitoring significant events for example a significant event may be a ‘needle stick injury’."

Positive

"Reliable safety systems and processes including safeguarding The practice followed Salford Council Safeguarding policy and protocol."

Positive

"Nevertheless arrangements were in place to share information from safety alerts both clinical and nonclinical staff when necessary."

Positive

"We found that tests to fire alarms systems and other fire safety Are services safe?"

Positive

"NHS patient safety alerts for example medication alerts were shared with staff."

Positive

"These included the review of incidents health and safety concerns and complaints."

Positive

"We saw evidence that the practice responded to NHS patient safety alerts for example medication alerts."

Positive

"The practice manager received a continual stream of safety information from organisations such as the European medicines agency."

Positive

"We found that arrangements were in place which ensured the safety and suitability of the building for example tests of electrical installation including portable appliance testing PAT of electrical equipment."

Positive

"Staff were trained in fire safety and training in cardio pulmonary resuscitation CPR and infection control."

Positive

"All staff had completed fire safety training."

Positive

"Governance Arrangements The practice had systems to identify assess and manage risks related to the service including health and safety issues."

Positive

"The records showed that staff were provided with a range of training which included: infection control health and safety training and information governance."

Neutral

"Systems were in place to provide oversight of safety of patients."

Positive

"During our inspection we observed information in the patient waiting areas advising patients of who to contact should they have concerns about abuse or abusive relationships."

Positive

"The records showed that staff were provided with a range of training which included: infection control health and safety training and information governance."

Neutral

"We saw staff had completed mandatory training in child protection and safeguarding adults information governance infection control and health and safety."

Positive

"It was the practice that for the majority of treatments patients gave implied or informed consent and arrangements were in place for parents to sign consent forms for certain treatments in respect of their children for example child immunisation and vaccination programmes."

Positive

"All staff were required to sign a confidentiality agreement as part of their terms and conditions of employment at the practice."

Positive

"Tackling inequity and promoting equality The practice was proactive in contacting patients who failed to attend vaccination and screening programmes."

Positive

"The patient practice leaflet informed patients of actions to take should they wish to make a complaint or make a suggestion."

Positive

"We saw that as a routine part of the quality assurance and clinical governance processes the provider checked the General Medical Council GMC and Nursing Midwifery Council NMC registration lists each year to make sure the doctors and nurses were still deemed fit to practice."

Positive

"We saw that as part of the practice’s quality monitoring and auditing arrangements SEA were discussed at the practice’s bimonth and practice administration meetings."