What is the Quality of Safety at Brookvale Practice

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Information about how to complain was available and easy to understand • The practice had a clear vision which had quality and safety as its top priority."

Positive

"The practice had up to date fire risk assessments and regular checks were made of fire safety equipment."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice also had a variety of other risk assessments in place to monitor the safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"The GPs told us clinical audits were often linked to medicines management information safety alerts clinical interest or as a result of Quality and Outcomes Framework QOF performance."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"We reviewed safety records incident reports and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available with a poster displayed for staff to refer to."

Neutral

"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding fire safety health and safety and confidentiality."

Positive

"Staff had been trained to recognise signs of abuse in vulnerable adults and children and had been trained in the Deprivation of Liberty Safeguards DOLS."

Positive

"The practice also had a variety of other risk assessments in place to monitor the safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"The nurse clinician was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"There was an infection control protocol in place and staff had received training."

Neutral

"The practice took part in annual external audits from the local community infection control team and acted on any issues where practical."

Positive

"They told us they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients’ views gathered at inspection demonstrated they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Information about how to make a complaint was available in the waiting room and in a practice leaflet."

Positive

"The Complaints’ policy clearly outlined a time framework for when the complaint would be acknowledged and responded to."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of its vision and strategy and good quality care."

Neutral

"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."

Positive

"• The practice provided examples of audits to demonstrate that audit and quality improvement were central to the operation of the practice."

Positive

"The practice provided examples of audits to demonstrate that audit and quality improvement was central to the operation of the practice."

Positive

"The practice provided examples of audits to demonstrate that audit and quality improvement were central to the operation of the practice."

Positive

"This report describes our judgement of the quality of care at this service."