What is the Quality of Care at St Martins Medical Centre

Positive

"• Patients at risk of dementia were identified and offered an assessment."

Neutral

"People experiencing poor mental health including people with dementia The practice is rated as requires improvement for the care of people experiencing poor mental health including people with dementia."

Neutral

"• Performance for mental health and dementia related indicators was similar to the CCG and national averages."

Positive

"People experiencing poor mental health including people with dementia The provider was rated as requires improvement for safe effective and wellled and good for caring and responsive."

Neutral

"• The practice were involved in organising an educational event on dementia for staff and the locality group."

Positive

"The practice took action by appointing a lead for diabetes training relevant staff offering a weekly diabetic clinic and educating patients to manage their condition effectively."

Positive

"For example diabetes prescribing safeguarding infection prevention and control information governance commissioning and the Quality and Outcomes Framework QOF."

Positive

"• Staff interviewed had a good understanding of how to support patients with mental health needs and dementia."

Positive

"The population groups are: • older people • people with longterm conditions • families children and young people • working age people including those recently retired and students • people whose circumstances may make them vulnerable • people experiencing poor mental health including people with dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those living with dementia."

Neutral

"People experiencing poor mental health including people with dementia The practice is rated as requires improvement for the care of people experiencing poor mental health including people with dementia."

Neutral

"• Performance for mental health related indicators was similar to the CCG and national averages."

Neutral

"• The practice had information available for patients experiencing poor mental health about how they could access various support groups and voluntary organisations."

Neutral

"• Performance for mental health and dementia related indicators was similar to the CCG and national averages."

Positive

"People experiencing poor mental health including people with dementia The provider was rated as requires improvement for safe effective and wellled and good for caring and responsive."

Positive

"• Staff had a good understanding of how to support people with mental health needs."

Positive

"• The practice worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Positive

"• There were longer appointments available for patients with a learning disability patients whose first language was not English and those with complex needs."

Positive

"• Longer appointments were available for patients with a learning disability chronic conditions complex needs a new cancer diagnosis elderly and families experiencing bereavement."

Positive

"• The practice held a register of patients living in vulnerable circumstances including housebound patients carers those with a learning disability and patients receiving end of life care."

Positive

"• The practice took account of the needs and preferences of patients with lifelimiting conditions including patients with a condition other than cancer and patients living with dementia."

Positive

"• Longer appointments were available for patients with a learning disability chronic conditions complex needs a new cancer diagnosis elderly and families experiencing bereavement."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"• There were longer appointments available for patients with a learning disability patients whose first language was not English and those with complex needs."

Positive

"• Longer appointments were available for patients with a learning disability chronic conditions complex needs a new cancer diagnosis elderly and families experiencing bereavement."

Positive

"• The practice held a register of patients living in vulnerable circumstances including housebound patients carers those with a learning disability and patients receiving end of life care."

Positive

"The practice acknowledged that this was an error as the receptionist was unclear of the flu vaccine guidelines and eligibility and the patient was given an apology."

Positive

"• The practice planned to offer a Saturday flu clinic to meet patient demand."

Positive

"For example carers were offered annual health checks and the flu vaccination."

Positive

"For example a patient was booked in for a flu vaccine when they did not meet the criteria to receive the vaccine from their GP."

Positive

"Patients were also offered enhanced services such as the shingles and flu vaccinations."

Positive

"The practice acknowledged that this was an error as the receptionist was unclear of the flu vaccine guidelines and eligibility and the patient was given an apology."

Positive

"For example a patient was booked in for a flu vaccine when they did not meet the criteria to receive the vaccine from their GP."

Positive

"The incident was discussed at a practice meeting and staff were reminded to check with a clinician if they were unsure of a patient’s eligibility to receive the vaccine to prevent any future reoccurrence."

Positive

"Patients were also offered enhanced services such as the shingles and flu vaccinations."

Neutral

"For example we saw evidence that antibiotic prescribing and referral rates were comparable to the locality."