What is the Quality of Safety at Whitehall Medical Practice

Positive

"We spoke with two patients who attended the practice who told us they were very satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"We saw evidence that lessons were shared and action was taken to improve safety in the practice."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."

Positive

"• Staff received training that included safeguarding fire safety awareness basic life support and information governance equity and diversity dementia awareness and infection control."

Neutral

"They had an induction programme for all newly appointed staff which covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Neutral

"One of the practice nurses was the infection control clinical lead and both nurses had received infection control training."

Neutral

"There was an infection control protocol in place and the lead nurse had carried out a recent infection control audit."

Neutral

"For example patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet and smoking."

Neutral

"• There was a sign in the reception advising patients that a room was available if they needed to speak with staff privately."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"We spoke with two patients who attended the practice who told us they were very satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"Patients commented on the kindness of staff and how they demonstrated a caring attitude at all times."

Positive

"Patients undergoing long term treatments had commented on how the staff had shown compassion and understanding and given them enough time to talk during their consultations."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"This involved lead GPs for areas such as clinical governance the Quality and Outcomes Framework QOF safeguarding family planning and specific long term conditions."

Positive

"• Staff received training that included safeguarding fire safety awareness basic life support and information governance equity and diversity dementia awareness and infection control."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"• Clinical audits demonstrated quality improvement and we saw evidence to confirm this."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"They commented on the high quality of care and their satisfaction with the GPs at the practice."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."