What is the Quality of Facilities at Whitehall Medical Practice

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening and showed positive uptake for these services."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"The practice also employ a salaried female GP a nurse practitioner four practice nurses a practice manager and reception manager who are supported by a team of administrative and reception staff."

Positive

"They held weekly partnership meetings monthly clinical meetings bimonthly nurse team meetings and attended monthly clinical protected learning sessions."

Neutral

"There was an infection control protocol in place and the lead nurse had carried out a recent infection control audit."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"• There was a lift in the building to allow patients easy access to the first floor."

Positive

"• The practice had a lift available to improve access for patients with mobility difficulties."

Positive

"There is a lift available to allow access to the first floor for patients with mobility problems."

Neutral

"There was a lift to assist patients who needed to be seen on the first floor."

Neutral

"For example patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet and smoking."

Positive

"This involved lead GPs for areas such as clinical governance the Quality and Outcomes Framework QOF safeguarding family planning and specific long term conditions."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Neutral

"They had an induction programme for all newly appointed staff which covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"They had an induction programme for all newly appointed staff which covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"They had identified some areas where action was required regarding cleaning of equipment and had implemented changes to the cleaning schedule to address this."

Neutral

"For example we saw where there had been an incident where a specific medicine had been shown to affect blood test results."