What is the Quality of Care at Whitehall Medical Practice

Positive

"Patient and carer support to cope emotionally with care and treatment Patient information leaflets and notices were available in the patient waiting area which told patients how to access a number of support groups and organisations for example dementia and diabetes."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• Staff received training that included safeguarding fire safety awareness basic life support and information governance equity and diversity dementia awareness and infection control."

Positive

"• Patients with a learning disability were called for annual review."

Positive

"• There were longer appointments available for patients with a learning disability and older patients to allow time for review of their medication."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening and showed positive uptake for these services."

Positive

"The practice had also carried out an audit of blood tests in prostate cancer and demonstrated an improvement in referral for investigation."

Positive

"For example hypertension high blood pressure was identified as an area which required action and the practice had introduced a hypertension clinic."

Positive

"• Patients with a learning disability were called for annual review."

Positive

"• There were longer appointments available for patients with a learning disability and older patients to allow time for review of their medication."

Positive

"• Housebound patients were visited at home to provide the flu vaccinations and we saw positive feedback from older patients who appreciated the care provided by the practice."

Positive

"The practice coded carers status and recorded this on the practice’s computer system to alert them to offer flu vaccination and health checks and facilitate flexible appointments."

Positive

"For example hypertension high blood pressure was identified as an area which required action and the practice had introduced a hypertension clinic."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"The population groups are: • Older people • People with longterm conditions • Families children and young people • Working age people including those recently retired and students • People whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"For example the practice had reviewed the prescribing of certain medicines used in mental health and demonstrated improvements and more appropriate prescribing."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"They also had access to local referral and prescribing guidance and we saw how they had received recent changes in guidance in mental health and shared this in the practice."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"We noted they had carried out work to address higher than average levels of prescribing medicines for patients with mental health issues."

Neutral

"• Performance for mental health related indicators was higher than the CCG and national average."

Positive

"The practice had also carried out an audit of blood tests in prostate cancer and demonstrated an improvement in referral for investigation."