What is the Quality of Safety at Revel Surgery

Positive

"• All clinical consulting rooms had curtains available to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Inductions included health and safety topics such as fire safety infection control and emergency procedures as well as employment specifics such as role profile and confidentiality."

Positive

"• The practice received safety alerts issued by external agencies for example from MHRA Medicines and Healthcare products Regulatory Agency."

Positive

"The practice manager also identified patients affected by the safety alert for clinical staff to review."

Neutral

"Overview of safety systems and processes Clearly defined systems processes and practices were in place to keep patients safe and safeguarded from abuse."

Neutral

"• Staff received training that included: information governance equality and diversity dealing with conflict basic life support safeguarding manual handling fire safety and health and safety."

Positive

"• Staff members we spoke with during the inspection knew how to recognise signs of abuse in vulnerable adults and children and were aware of their responsibilities."

Positive

"The senior nurse had been appointed as the infection control clinical lead and liaised with the local infection prevention team to follow best current practices."

Positive

"Inductions included health and safety topics such as fire safety infection control and emergency procedures as well as employment specifics such as role profile and confidentiality."

Positive

"Annual infection control audits were undertaken by the clinical lead and Are services safe?"

Neutral

"The practice decided to replace these with chairs which met with current infection control requirements and these were delivered shortly after the inspection."

Neutral

"For example by providing information about diet smoking and alcohol consumption."

Positive

"GPs attended safeguarding meetings with the health visitor when required and provided reports for other agencies where appropriate."

Neutral

"There was also a sign in reception informing patients that a private room was available."

Positive

"They said they were treated with dignity and respect and found staff friendly and caring."

Positive

"• We observed staff to be kind and helpful to patients and to treat them with dignity and respect."

Positive

"In respect of these indicators the GP partners explained to us that they always discussed the rationale for exception reporting patients and felt that these figures were clinically justified."

Positive

"• All clinical consulting rooms had curtains available to maintain patients’ privacy and dignity during examinations investigations and treatments."

Neutral

"• Staff received training that included: information governance equality and diversity dealing with conflict basic life support safeguarding manual handling fire safety and health and safety."

Positive

"• The practice was proactive in responding to complaints raised indirectly for instance via the NHS Choices website and responded to these even where the complaint was anonymous."

Positive

"Governance arrangements The practice had governance arrangements which supported the delivery of its future plans and inspired good quality care."

Neutral

"• Staff received training that included: information governance equality and diversity dealing with conflict basic life support safeguarding manual handling fire safety and health and safety."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"• There was evidence that the practice had improved the quality of care and treatment it provided through clinical audit."

Positive

"Actions were taken to improve the quality of care as a result."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"For example staff we spoke with at two local care homes emphasised the high quality of service provided by the practice."