Latest Snippet(s)
Positive
"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."
2015-11-19 Snippet(s)
Positive
"This ensured patients’ privacy and dignity in the event of anyone else entering the room during treatment."
Latest Snippet(s)
Positive
"Track record on safety The practice had a good safety record."
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"• All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"• The systems for the management of fridge temperatures did not always promote the safety of patients."
Positive
"The practice learned from external safety events as well as patient and medicine safety alerts."
Positive
"• Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"• The practice had systems in place to manage risk so that safety incidents were less likely to happen."
Positive
"• The practice had a range of safety policies which were regularly reviewed and communicated to staff."
Positive
"Staff received safety information for the practice as part of their induction and refresher training."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"• There was a system for receiving and acting on safety alerts."
Positive
"For example regular fire safety checks and drills."
Neutral
"This helped it to understand risks and gave a clear accurate and current picture that led to safety improvements."
2015-11-19 Snippet(s)
Positive
"During our inspection we were shown records that demonstrated information gained from clinical audits and health and safety audits were assessed with patient safety in mind."
Positive
"Health and safety information was displayed for staff to see and there was an identified health and safety representative who had received appropriate training for the role."
Positive
"Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"Quality and safety were highly prioritised."
Positive
"Learning and improvement from safety incidents Clifton Road Surgery had systems in place for reporting recording and monitoring significant events incidents and accidents."
Positive
"There were no themes within the complaints and none related to safety incidents."
Positive
"We saw previously reported incidents and national patient safety alerts as well as comments and complaints the practice received from patients."
Positive
"This was confirmed by the practices’ safety records incident reports and minutes of meetings where these had been discussed."
Positive
"National patient safety alerts were discussed in staff meetings with practice staff."
Positive
"Reliable safety systems and processes including safeguarding The practice had procedures in place to manage and review risks to vulnerable children young people and adults."
Positive
"The practice also had a health and safety policy."
Positive
"A monthly fire safety check was also carried out."
Latest Snippet(s)
Positive
"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2015-11-19 Snippet(s)
Positive
"Staff we spoke with were able to describe potential signs of abuse in older people vulnerable adults and children."
Positive
"We were told by clinical staff how the practice links with organisations who provided support for alcohol and substance abuse and how patients could be referred for counselling when this was felt to be beneficial."
2015-11-19 Snippet(s)
Positive
"We saw there were consent forms for patients to sign agreeing to minor surgery procedures."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved treated patients with compassion kindness dignity and respect and the National GP Patient survey results reflected this."
Positive
"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."
Positive
"• Staff recognised the importance of patients’ dignity and respect."
Positive
"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control."
2015-11-19 Snippet(s)
Positive
"Throughout our discussions with GPs and staff it was evident that the team at the practice shared a desire to provide patients with a safe and caring service where patients were treated with dignity and respect."
Positive
"Patients told us they were treated with compassion dignity and respect and they were involved in decisions related to their care and treatment."
Positive
"We saw staff treated patients with kindness and respect and were aware of the importance of confidentiality."
Positive
"Patients said GPs and practice nurses treated them with dignity and respect were friendly and approachable and gave them the time they needed."
Positive
"• Patients said they were treated with dignity compassion and respect."
Positive
"Patients told us they were treated with dignity and respect by all members of the staff team."
Positive
"GPs described treating patients with consideration and respect and said they kept patients fully informed during their consultations and subsequent investigations."
Positive
"This ensured patients’ privacy and dignity in the event of anyone else entering the room during treatment."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
2015-11-19 Snippet(s)
Positive
"Tackling inequity and promoting equality The majority of patients who used the practice spoke English."
Latest Snippet(s)
Positive
"The majority of patients we spoke with were not aware of how to make a complaint however we saw evidence of complaint leaflets and posters in reception areas."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
Positive
"• Information about how to make a complaint or raise concerns was available and it was easy to do."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."
2015-11-19 Snippet(s)
Positive
"This included governance with clearly defined lead management roles and responsibilities."
Neutral
"GPs demonstrated how the practice kept up to date with research and governance recommendations and communicated these to all staff accordingly."
Neutral
"GPs also met regularly to discuss clinical and governance issues and had a brief meeting each day to discuss any concerns."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
2015-11-19 Snippet(s)
Positive
"Management lead through learning & improvement We saw evidence that the practice was focussed on quality improvement and learning."
Latest Snippet(s)
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
2015-11-19 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-11-19 Snippet(s)
Positive
"Cleanliness and infection control We noted the practice was visibly clean and tidy."
Positive
"There was an infection control policy with supporting procedures available for staff to refer to which enabled them to plan and implement measures to control infection."
Neutral
"The practice had an infection control lead – a practice nurse."
Neutral
"They had undertaken further training to enable them to provide advice on the practice infection control policy and carry out staff training."
Neutral
"We saw that all staff received induction training about infection control specific to their role and received regular updates."