Latest Snippet(s)
Positive
"They had established systems which all staff were aware of to ensure the safety of patients and staff was maintained."
2015-10-22 Snippet(s)
Positive
"• The practice had a clear vision which had quality and safety as its top priority."
Positive
"During our inspection of Bennfield Surgery we saw records to demonstrate that information gained from clinical audits and health and safety audits were assessed with patient safety in mind."
Positive
"Information about safety was recorded monitored appropriately reviewed and actioned."
Positive
"Quality and safety were highly prioritised."
Positive
"Learning and improvement from safety incidents There were procedures in place at Bennfield Surgery to ensure significant events incidents and accidents were correctly reported and recorded."
Positive
"Monitoring safety and responding to risk Relevant procedures to manage and monitor risks to patients staff and visitors to the practice were in place."
Positive
"Health and safety information was displayed for Are services safe?"
Positive
"There were no themes within the complaints and none related to safety incidents."
Positive
"Clinical staff held regular meetings to discuss safety concerns."
Positive
"During our inspection we examined previously reported incidents and national patient safety alerts."
Positive
"This was confirmed by the practices’ safety records incident reports and minutes of meetings where these had been discussed."
Positive
"National patient safety alerts were discussed in staff meetings with practice staff."
Positive
"Reliable safety systems and processes including safeguarding Bennfield Surgery had appropriate procedures to identify manage and review risks to vulnerable children young people and adults."
Positive
"The practice also had a health and safety policy."
Latest Snippet(s)
Positive
"• Staff dealt with patients with kindness and respect and involved them in decisions about their care."
2015-10-22 Snippet(s)
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"Patients said GPs and practice nurses treated them with dignity and respect were caring and compassionate and gave them the time they needed."
Positive
"We saw staff treated patients with kindness and respect and were aware of the importance of confidentiality."
Positive
"GPs described treating patients with consideration and respect and said they kept patients fully informed during their consultations and subsequent investigations."
Positive
"During our inspection we noted the entire practice staff demonstrated an intention to give a safe and caring service where patients were treated with dignity and respect."
Positive
"Patients told us they were treated with compassion dignity and respect."
Positive
"This would ensure patients’ privacy and dignity was maintained if anyone else entered the room during their examination or treatment."
Positive
"Patients told us they were treated respectfully and with dignity by all of the staff team."
Latest Snippet(s)
Positive
"• There were systems to support effective governance and staff had allocated roles and responsibilities which they were all aware of and had been appropriately trained to carry out."
2015-10-22 Snippet(s)
Neutral
"GPs we spoke with discussed how the practice kept up to date with research and governance recommendations and related these to all staff."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
2015-10-22 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-10-22 Snippet(s)
Positive
"This would ensure patients’ privacy and dignity was maintained if anyone else entered the room during their examination or treatment."
Positive
"This was secured to ensure the privacy and security of the practice was maintained at all times."
2015-10-22 Snippet(s)
Positive
"Staff we spoke with knew how to recognise signs of abuse in all population groups."
Positive
"The practice had identified a high level of alcohol abuse within this population and had links with Rugby Recovery Partnership to provide support and advice."
2015-10-22 Snippet(s)
Positive
"Cleanliness and infection control We saw Bennfield Surgery was visibly clean and tidy."
Positive
"They had received further training which equipped them to provide advice on the practice infection control procedures undertake infection control audits and give appropriate training to staff."
Positive
"The practice had an infection control policy with supporting procedures available for staff to refer to."
Neutral
"We saw that all staff received infection control training as part of their induction and also received regular updates."
Neutral
"The infection control leads carried out regular infection control audits."
Neutral
"We saw any improvements identified for action following infection control audits were completed on time."
2015-10-22 Snippet(s)
Positive
"We saw there were consent forms for patients to sign agreeing to minor surgery procedures."
Neutral
"This GP was also trained to use Makaton sign language."
2015-10-22 Snippet(s)
Positive
"Tackling inequity and promoting equality The majority of patients who used the practice spoke English most of those who did not have English as a first language spoke a variety of eastern European languages."
2015-10-22 Snippet(s)
Positive
"It was clear patients experienced the quality of service that met their needs."