What is the Quality of Safety at Martello Health Centre

Neutral

"Policies were available to all staff and they were required to read and sign to say they were aware and had understood the content."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"They conducted medicine management audits to ensure all safety alerts had been appropriately actioned."

Positive

"The arrangements for managing medicines including emergency medicines and vaccines in the practice minimised risks to patient safety including obtaining prescribing recording handling storing security and disposal."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support and information Are services effective?"

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"• We asked the practice how they managed Medicines and Health Regulatory products Agency MHRA alerts and patient safety alerts."

Positive

"• There was a health and safety policy available to staff which they had signed to demonstrate they had read and understood it."

Positive

"The practice had an appointed health and safety lead and their name and contact details were displayed."

Neutral

"Overview of safety systems and processes The practice had systems processes and practices in place to minimise risks to patient safety."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Staff interviewed knew how to recognise signs of abuse in children young people and adults whose circumstances may make them vulnerable."

Positive

"• Staff were able to recognise the signs of abuse in older patients and knew how to escalate any concerns."

Positive

"Thereby reducing the opportunity for them to abuse medication and potentially selfharm."

Positive

"• The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Neutral

"For example patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation could access health trainers for lifestyle advice."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"They told us staff were helpful caring and treated them with dignity and respect."

Positive

"• Some patients told us staff treated them with kindness and respect but did not believe the GPs provided patient centred care."

Positive

"• Some patients told us staff treated them with kindness and respect but they did not believe the GPs always considered or understood their individual needs."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Governance arrangements The practice had a governance framework which supported the delivery of the strategy and supported patient."