What is the Quality of Safety at The Practice Leecon Way & Hawkwell

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"• Curtains were provided in GP and nurse consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"Staff had access to guidelines from NICE and safety alerts and used this information to deliver care and treatment that met patients’ needs."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"Changes to guidelines and safety alerts were shared and discussed."

Positive

"There was a corporate health and safety policy available."

Positive

"• In addition staff then received ongoing training that included: safeguarding fire safety awareness basic life support and information governance."

Neutral

"The practice had systems in place for notifiable safety incidents and evidence showed patient’s received an apology when incidents occurred."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice nurses were the infection control clinical leads for both the main practice and the branch surgery and they liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"There was an infection control protocol in place and all staff had received training and updates."

Neutral

"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition or of hospital admission and those requiring advice on their diet smoking and alcohol cessation."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment this was corroborated by CQC comment cards received as well as feedback from national data."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Results from the national GP patient survey also showed patients felt they were treated with compassion dignity and respect."

Positive

"• Curtains were provided in GP and nurse consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was a governance framework in place which supported the delivery of good quality care."

Positive

"Governance arrangements The practice had a governance framework which supported the delivery of good quality care."

Positive

"There was evidence of quality improvement including clinical audit."