What is the Quality of Facilities at Greystone House Surgery

Positive

"The practice is also supported by four salaried GPs all female which include GPs with a special interest in rheumatology family planning and palliative care."

Positive

"A practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"Additionally there is one nurse practitioner three nurses and three health care assistants."

Positive

"For example one member of staff who had been a health care assistant with the practice was training as a nurse and had a placement at the practice."

Positive

"Patients requesting urgent appointments spoke to an emergency clinician often the prescribing nurse practitioner who would phone them back and either offer telephone advice or book them an appointment with themselves or a GP later in the day as appropriate."

Neutral

"• Doctor and practice nurse appointments were coordinated for baby’s eight week check and first immunisations."

Neutral

"This includes the district nurse team midwives neurology and gynaecology services."

Neutral

"Patients requesting a home visit were rung back by the nurse practitioner to assess the suitability and urgency of the visit."

Neutral

"Also the GP national survey revealed that patients felt rushed during nurse appointments."

Neutral

"These were initially investigated by the practice manager and then depending on the type of event the issue was discussed at a weekly clinical meeting or at a receptionist meeting four to six weekly."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"• There was disabled parking available."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"There was a health and safety policy available which identified local health and safety representatives."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."