What is the Quality of Care at Greystone House Surgery

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Neutral

"Meetings involved GPs nurses district nurses community matrons district nurses and specialist diabetes and Alzheimers nurses."

Positive

"• The practice had comprehensive business continuity plans in place for major incidents such as power failure telephone failure flu epidemics or building damage."

Positive

"They sent texts for appointment reminders information regarding for example flu clinics and accepted text cancellations."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"The population groups are: • Older people • People with longterm conditions • Families children and young people • Working age people including those recently retired and students • People whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Positive

"• Patients with complex mental health needs were invited for annual physicalpsychological reviews and the practice carried out advance care planning for patients with dementia."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations they could also selfrefer to inhouse psychological therapies or counselling."