Latest Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2015-03-19 Snippet(s)
Positive
"We saw that the full version of their privacy and dignity policy was held within their electronic document system."
Positive
"We saw that staff respected patients’ rights to privacy and confidentiality."
Positive
"Each one told us that they had no concerns about the privacy during consultations and confirmed that their dignity was maintained at all times."
Neutral
"We asked the patients and the carer we spoke with about privacy during consultations."
Neutral
"We asked the patients we spoke with about privacy during consultations."
Latest Snippet(s)
Positive
"Track record on safety The practice had a good track record on safety."
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"• All staff received uptodate safeguarding and safety training appropriate to their role and knew how to identify and report concerns."
Positive
"• There was an open culture in which safety concerns raised by staff and people who use the service was used to aid learning and improvement."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"• There was an open and transparent approach to safety and a system in place for recording reporting and learning from significant events."
Positive
"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"• Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"Practice leaders had oversight of safety alerts incidents and complaints."
Positive
"• The practice monitored and reviewed safety using information from a range of sources."
Neutral
"The practice had clear systems to manage risk so that safety incidents were less likely to happen."
2015-03-19 Snippet(s)
Positive
"We saw that procedures were in place to ensure that all areas of the service provided were carried out in accordance with national guidance including health and safety policies to support the safe running of the practice."
Positive
"Most information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"This had improved safety for patients because they had immediate access to patient notes if any concerns arose."
Positive
"The pharmacist told us that the GPs focused on safety when there was a need to check a prescription."
Positive
"GPs told us that when safety alerts regarding medicines came through they searched the patient records system to identify patients who were affected reviewed their care and made changes to prescribing accordingly."
Positive
"The staff we spoke with were aware of their responsibilities to raise any concerns they had and they knew how to report safety incidents near misses and significant events."
Positive
"We found that no risks to patient safety had been identified."
Positive
"Learning and improvement from safety incidents Although the practice had a system for reporting recording and monitoring significant events incidents and accidents we found this was not managed in a consistent way."
Positive
"Monitoring safety and responding to risk The practice had a comprehensive file for health and safety."
Positive
"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to children young people and vulnerable adults."
Positive
"The GPs told us clinical audits were often linked to medicines management information safety alerts or as a result of information from QOF."
Latest Snippet(s)
Positive
"• There was clearly defined and embedded systems processes and practices in place to keep people safe and safeguarded from abuse and for identifying and mitigating risks of health and safety."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
2015-03-19 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"They were aware of the impact of particular types of abuse and ensured that information about this was appropriately recorded."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved treated patients with compassion kindness dignity and respect."
Positive
"• The practices GP patient survey results were in line with local and national averages for questions relating to kindness respect and compassion."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• Staff recognised the importance of people’s dignity and respect."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
2015-03-19 Snippet(s)
Positive
"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"The carer we spoke with told us that the patient they cared for was happy with the services provided by the practice and said that as a carer they were shown the same level of consideration and respect as patients."
Positive
"They told us they were treated with kindness consideration and respect by all staff."
Positive
"We also saw that staff treated patients with kindness and respect and maintained confidentiality."
Positive
"They said that their dignity and respect were maintained."
Positive
"They were able to describe how they followed the law in respect of patients with dementia and patients with a learning disability who might not have the capacity to understand treatment options and make decisions in their own best interests."
Positive
"We found that the staff we spoke with understood their responsibilities in respect of safeguarding both children Are services safe?"
Positive
"We saw a range of records which confirmed that clinicians reviewed their patterns of prescribing to ensure they were following the most recent guidance for example in respect of medicines for diabetes and for antibiotics."
Positive
"In respect of children and young people consenting to treatment GPs must be certain that they are ‘Gillick competent’."
Positive
"All clinical staff we spoke with understood ‘Gillick competence’ in respect of children and young people."
Positive
"We saw that the full version of their privacy and dignity policy was held within their electronic document system."
Positive
"Each one told us that they had no concerns about the privacy during consultations and confirmed that their dignity was maintained at all times."
Neutral
"We reviewed available data in respect of identified risks for patients who used Dr Pryke and Partners Surgery."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
2015-03-19 Snippet(s)
Positive
"Tackling inequity and promoting equality The practice had recognised the needs of different groups in the planning of its services."
Latest Snippet(s)
Positive
"• Information about how to make a complaint or raise concerns was available in the practice and on the practice website."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
2015-03-19 Snippet(s)
Positive
"We saw that there was a brief reference to the complaint with a note that no further action was required."
Positive
"They told us they knew how to make a complaint should they need to and they were aware that a chaperone service was available."
Positive
"Patients told us they knew how to make a complaint if they were dissatisfied with their care or treatment."
Positive
"We were told that any investigation was managed in the team where the focus of the complaint was."
Positive
"For example we reviewed a written complaint about a member of staff."
Positive
"We were told that the details about the investigation of the complaint would be held by the lead nurse."
Positive
"We followed this complaint through to a practice meeting."
Positive
"None of the patients we spoke with had ever needed to make a complaint about the practice."
Positive
"We looked at another complaint about GPs which had been managed as a significant event."
Neutral
"When we reviewed the practice ‘toolkit’ for managing significant events we found that the nature of the complaint was such that it met the practice’s criteria for recategorising as a significant event but this had not happened."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted coordinated personcentred care."
2015-03-19 Snippet(s)
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Neutral
"We saw that all staff had received a range of training appropriate to their role including disability awareness for nurses and information governance for reception staff."
Neutral
"We were told that the practice held regular business and governance meetings."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Latest Snippet(s)
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"• The practice considered and understood the impact on the quality of care of service changes or developments."
2015-03-19 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-03-19 Snippet(s)
Positive
"We saw that infection control audits were completed by a nurse consultant for infection prevention and control from Worcestershire Health and Care NHS Trust on behalf of the Clinical Commissioning Group CCG."
Positive
"Cleanliness and infection control We observed the practice building to be visibly clean and tidy."
Positive
"All staff received induction training about infection control specific to their role; the dedicated phlebotomist who was employed to take blood samples from patients confirmed that they had repeated infection control training when they joined the practice."
Positive
"Training records confirmed that all staff were up to date with core and role specific training such as annual basic life support infection control and safeguarding."
Positive
"An infection control policy and supporting procedures were available for staff to refer to which enabled them to plan and implement measures to control infection."
Neutral
"They had undertaken training to enable them to provide advice on the practice infection control policy and carry out staff training."
Neutral
"The lead nurse for infection control at the practice told us the practice had invested in a new roof for the building."
Neutral
"For example there was a lead nurse for infection control and a GP was the lead for safeguarding."