Latest Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2015-02-05 Snippet(s)
Positive
"All told us they were satisfied with the care provided by the practice and the majority said their dignity and privacy was respected."
Positive
"Staff told us they worked to ensure patients’ privacy and dignity was respected."
Positive
"The majority told us their dignity and privacy was respected."
Positive
"Curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Positive
"This made sure that each patient was given the respect and privacy they needed."
Neutral
"An action plan was in place for the cleaning of privacy curtains as this was highlighted as a shortfall."
Neutral
"We saw that consultations and treatments were carried out in the privacy of a consulting room."
Neutral
"None of the patients we spoke with had any concerns about privacy and confidentiality."
Latest Snippet(s)
Positive
"Track record on safety The practice had a good track record on safety."
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"•There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"We reviewed the last three safety alerts received and they had been dealt with appropriately by the practice."
Positive
"•The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"Practice leaders had oversight of national and local safety alerts incidents and complaints."
Positive
"•There were comprehensive risk assessments in relation to safety issues for example health and safety fire safety and legionella."
Positive
"This helped it to understand risks and gave a clear accurate and current picture of safety that led to safety improvements."
Neutral
"At this inspection we found: •The practice had clear systems to manage risk so that safety incidents were less likely to happen."
2015-02-05 Snippet(s)
Positive
"We saw the system in place for the dissemination of safety alerts and National Institute for Health and Care Excellence NICE guidance."
Positive
"Staff told us they were responsible for completing significant event forms and significant event audits or analysis were carried out each time there was a patient safety incident."
Positive
"Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"We saw records which showed that multiple sources of information were used by the practice to check the safety of the service and action was taken to address any areas in need of improvement."
Positive
"Monitoring safety and responding to risk The practice had systems processes and policies in place to manage and monitor risks to patients staff and visitors to the practice."
Positive
"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."
Positive
"National patient safety alerts medical devices alerts and other patient safety alerts were disseminated by email to practice staff."
Positive
"Health and safety information was displayed for staff to see and there was an identified health and safety representative."
Positive
"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young people and adults."
Positive
"The practice also had a health and safety policy."
Positive
"Health and safety was a standard agenda at practice meetings."
Positive
"Staff told us that the nursing staff held informal monthly meetings to discuss any issues new protocols and safety information received."
Positive
"Staff described their role as a chaperone was to observe safety for the patient and the GP; to observe for any signs of distress and that they must be in a position to observe the full procedure."
Neutral
"Our key findings were as follows: · Patients were kept safe because there were arrangements in place for staff to report and learn from key safety risks."
Neutral
"We found clear procedures were in place for reporting safety incidents complaints or safeguarding concerns."
Latest Snippet(s)
Positive
"•Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2015-02-05 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."
2015-02-05 Snippet(s)
Positive
"We saw that the infection control lead had received appropriate infection control training."
Positive
"Cleanliness and infection control There were systems in place to keep patients safe from the risk and spread of infection."
2015-02-05 Snippet(s)
Positive
"There was clear signage informing patients where to go."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"•Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"•Staff recognised the importance of people’s dignity and respect."
Positive
"•Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
Positive
"• National survey results in questions related to kindness and compassion were in line with CCG and national averages."
Positive
"However we found one area where the provider should make improvements: • Review and identify methods to improve areas of lower performance in the National GP Patient Survey in particular in respect of patients’ experience of making an appointment."
Positive
"•Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2015-02-05 Snippet(s)
Positive
"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"· Evidence we reviewed demonstrated that patients were satisfied with how they were treated and that this was with compassion dignity and respect."
Positive
"All told us they were satisfied with the care provided by the practice and the majority said their dignity and privacy was respected."
Positive
"Staff told us they worked to ensure patients’ privacy and dignity was respected."
Positive
"We also saw that staff treated patients with kindness and respect and maintained confidentiality."
Positive
"The majority told us their dignity and privacy was respected."
Positive
"The majority said staff treated them with dignity and respect."
Positive
"This made sure that each patient was given the respect and privacy they needed."
Positive
"Curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Positive
"Staff told us they ensured patient’s dignity was maintained by making sure the door was locked and that screens were used to enable patients to undress in private."
Latest Snippet(s)
Positive
"•The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
2015-02-05 Snippet(s)
Positive
"This also reduced any barriers to care and supported the equality and diversity needs of the patients."
Positive
"Tackling inequity and promoting equality The practice proactively removed any barriers that some people faced in accessing or using the service."
Latest Snippet(s)
Positive
"•Information about how to make a complaint or raise concerns was available."
Positive
"•The complaint policy and procedures were in line with recognised guidance."
Positive
"For example a patient had raised a complaint as they had rang the reception team to ask for results of their xray."
2015-02-05 Snippet(s)
Positive
"However it was not clear if complaint feedback had been discussed."
Latest Snippet(s)
Positive
"•Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."
2015-02-05 Snippet(s)
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Latest Snippet(s)
Positive
"•Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Positive
"•The practice was actively involved in quality improvement activity."
Latest Snippet(s)
Positive
"•Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
2015-02-05 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-02-05 Snippet(s)
Positive
"The practice accepted any patient who lived within their practice boundary irrespective of ethnicity culture religion or sexual preference."
2015-02-05 Snippet(s)
Positive
"They told us all patients received the same quality of service from all staff to ensure their needs were met."