What is the Quality of Safety at Maple View Medical Practice

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained."

Positive

"This included fire risk assessments disability audits workstation assessments and electrical safety checks."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"Overview of safety systems and processes The practice had processes and practices in place to keep people safe."

Positive

"National patient safety alerts were disseminated to practice staff by various methods including email."

Positive

"The practice manager and deputy practice manager were the leads for fire safety and were both trained marshals."

Positive

"Staff we spoke with knew how to recognise the signs of abuse and had a flow chart and contact numbers available on a concise card."

Neutral

"The workbooks covered topics such as infection control information governance and safeguarding."

Neutral

"One of the practice nurses was the infection control lead."

Neutral

"Staff had undertaken infection control training."

Positive

"During the inspection we saw staff treated patients with dignity and respect and were professional at all times."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained."

Positive

"Some patients we spoke with during the inspection were not aware about how to make a formal complaint though they had never needed to complain."

Neutral

"The workbooks covered topics such as infection control information governance and safeguarding."

Positive

"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved to improve care and treatment and people’s outcomes."

Positive

"This report describes our judgement of the quality of care at this service."