What is the Quality of Safety at Milman & Kennet Surgery

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"All the patients we spoke with stated that the GPs offered enough time and felt their privacy and dignity was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an effective system in place for reporting and recording significant events • Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice had systems in place for knowing about notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought feedback from staff and patients which it acted on."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The details were discussed at the next multidisciplinary team meeting where the concern was shared to ensure the safety alert had been actioned appropriately."

Positive

"When there were safety incidents patients received reasonable support truthful information a verbal or written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"• When there were safety incidents patients received reasonable support truthful information and a verbal or written apology."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Positive

"The practice had systems in place for knowing about notifiable safety incidents When there were safety incidents: • The practice gave affected patients reasonable support truthful information and a verbal or written apology."

Neutral

"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"• The lead GP was the infection control clinical lead who worked with the practice nurse and liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• The majority of patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect."

Positive

"Results from the national GP patient survey showed mixed patient views for being treated with compassion dignity and respect."

Positive

"All the patients we spoke with stated that the GPs offered enough time and felt their privacy and dignity was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• We saw that information was available to help patients understand the complaints system although the leaflet informed patients that they must put their complaint in writing with no reference to verbal complaints."

Positive

"For example a complaint from a parent whose child was late for an appointment due to unavailability of car parking resulted in being told the child could no longer have the appointment."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Neutral

"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."