What is the Quality of Facilities at Milman & Kennet Surgery

Positive

"They had successfully recruited another nurse who was not trained in the cervical sampling technique and once in post enabled the appropriate training."

Positive

"• The lead GP was the infection control clinical lead who worked with the practice nurse and liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"In addition the practice nurse was auditing the quality of the samples sent to confirm adequate sampling was being undertaken."

Positive

"The practice nurse told us they checked the emergency drugs weekly although there was no log of the checks being undertaken."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"The practice staff list has two partners one male GP and one senior manager five salaried GPs two male three female one practice nurse female two health care assistants female one midwife female two senior managers one reception manager six receptionists and one medical secretary."

Positive

"During our visit we: • Spoke with a range of staff five GPs one practice nurse one Health Care Assistant one midwife four practice managers two receptionists and spoke with patients who used the service."

Neutral

"• An audit of smear test sampling by the practice nurse had demonstrated an initial issue with technique which Are services effective?"

Positive

"Management monitoring and improving outcomes for patients The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"Comments included problems with busy telephone lines issues with the toilets and waiting room walls being unclean and lack of car parking space for patients."

Positive

"The practice told us they had responded to their own survey findings to offer two additional car parking spaces and had encouraged their patients to support their campaign to get the parking restrictions changed on the residential street where the surgery is located."

Positive

"For example a complaint from a parent whose child was late for an appointment due to unavailability of car parking resulted in being told the child could no longer have the appointment."

Positive

"Of these however six cards also reflected on some negative aspects of the service such as difficulty getting through to the practice on the telephone and issues with cleanliness and car parking facilities."

Positive

"There is car parking available on site and in some surrounding streets although there are many parking restrictions in place locally which prohibit street parking for nonresidents and permit holders."

Neutral

"Both PPG members had been asked to take part in practice surveys where issues with car parking and making appointments had been highlighted."

Positive

"The practice is located in a residential street with clearly signed entrance from the reception is accessed via a lift or stairs to the first floor from the main entrance on the ground floor."

Neutral

"• There was a lift installed to offer access to those less able to manage the stairs to the first floor."

Positive

"This included ongoing support during sessions onetoone meetings appraisals coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Neutral

"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"Spot checks were regularly undertaken to ensure the cleaning was efficient."