What is the Quality of Care at Robin Lane Health and Wellbeing Centre

Positive

"People experiencing poor mental health including people with dementia The practice is rated as outstanding for the care of people experiencing poor mental health including people with dementia."

Positive

"Vulnerable patients were supported to access various support groups and voluntary organisations • The practice had a dedicated lead GP for those patients with a learning disability who was responsible for ensuring that annual reviews were conducted."

Positive

"• The practice held a register of patients living in vulnerable circumstances including those who had a learning disability and patients who acted in the capacity of a carer."

Positive

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages pictorial leaflets for those with a learning disability or unable to comprehend written words."

Positive

"• There were longer appointments available for patients with a learning disability a mental health issue or who were elderly."

Positive

"The practice also encouraged its patients to attend national cancer screening programmes."

Positive

"As a result there had been a year on year increase in patients identified and placed on either the prediabetes or diabetes registers."

Positive

"We saw evidence that protocols had been reviewed to reflect any changes in NICE guidance for example the use of ambulatory blood pressure monitoring in the diagnosis of hypertension raised blood pressure."

Positive

"This information was broken down to an individual clinician level and was used to improve clinical effectiveness."

Positive

"This information was broken down to an individual clinician level and was used to inform and influence behaviour and stimulate debate within the practice to improve service delivery."

Positive

"Vulnerable patients were supported to access various support groups and voluntary organisations • The practice had a dedicated lead GP for those patients with a learning disability who was responsible for ensuring that annual reviews were conducted."

Positive

"• The practice held a register of patients living in vulnerable circumstances including those who had a learning disability and patients who acted in the capacity of a carer."

Positive

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages pictorial leaflets for those with a learning disability or unable to comprehend written words."

Positive

"• There were longer appointments available for patients with a learning disability a mental health issue or who were elderly."

Positive

"We saw evidence that protocols had been reviewed to reflect any changes in NICE guidance for example the use of ambulatory blood pressure monitoring in the diagnosis of hypertension raised blood pressure."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as outstanding for the care of people experiencing poor mental health including people with dementia."

Positive

"• Two members of the clinical staff had extensive children’s and adolescent mental health backgrounds and supported patients as needed."

Positive

"Nurses who were trained in sexual health and adolescent mental health supported the clinics."

Positive

"• There were longer appointments available for patients with a learning disability a mental health issue or who were elderly."

Positive

"• We saw evidence that reviews of interventions with patients who had mental health issues showed an increase in those patients health and wellbeing."

Neutral

"• The practice regularly worked with multidisciplinary teams in the case management of people in this population group for example the local mental health team."

Neutral

"We saw evidence that two mental health organisations had conducted reviews of the practice’s approach to working with people experiencing mental health challenges."