What is the Quality of Safety at The Tarleton Group Practice

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Neutral

"Some patients commented on the open waiting room with the window direct to the reception staff saying that privacy could be compromised if others were waiting behind them."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."

Positive

"Our key findings across all the areas we inspected were as follows • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"• There was an effective system in place for reporting and recording significant events and safety reviews."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"• The practice carried out a thorough analysis of significant events and these were discussed at a safety review within practice meetings to share learning and agree actions required."

Positive

"We saw evidence that lessons were shared and action was taken to improve safety in the practice."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: The practice had signed up to “Sign up to Safety” a campaign which encouraged safe practice and regular safety reviews."

Positive

"Information about outcomes for patients was used to make improvements such as reviewing the safety of patients following splenectomy and ensuring appropriate medication and vaccination."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available which identified local health and safety representatives."

Positive

"• The medicines management coordinator contributed to the safety of patients by continually reviewing repeat prescriptions organising monthly weekly or daily prescriptions and providing a medicines information service for patients."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."

Positive

"For example individual GPs led on complaints and health and safety information governance patient participation and safeguarding."

Neutral

"This covered topics such as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: The practice had signed up to “Sign up to Safety” a campaign which encouraged safe practice and regular safety reviews."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"One of the practice nurses was the infection control clinical lead and liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"Patients commented that they were treated with respect and professionalism felt the practice was comfortable and clean and staff were friendly and helpful."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"For example individual GPs led on complaints and health and safety information governance patient participation and safeguarding."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."