What is the Quality of Safety at Townfield Health Centre

Positive

"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Outstanding practice • The practice had implemented a unique innovative performance management dashboard in part as a response to patient feedback to improve access and also to monitor and respond rapidly to staffing safety and clinical issues."

Positive

"• We found there was an effective system for reporting and recording significant events; lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice had systems for being aware of notifiable safety incidents and sharing the information with staff and ensuring appropriate action was taken."

Positive

"• We saw evidence that lessons were shared and action was taken to improve safety in the practice."

Positive

"• The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health COSHH and infection control."

Positive

"• We reviewed safety records incident reports patient safety alerts and minutes of meetings where significant events were discussed."

Positive

"• The dashboard provided the management team with an overview of the systems used by the practice for example the results from the quality outcomes data QOF; staff deployment and availability; compliance with health and safety checks; clinical audits and staff training."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"For example health and safety related checks were carried out on the premises and on equipment on a regular basis."

Positive

"Patient safety alerts were received and disseminated to relevant staff and we saw evidence of action documented where relevant."

Positive

"• There was a health and safety policy available."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."

Neutral

"Our key findings across all the areas we inspected were as follows: • There were systems in place to mitigate safety risks including reviewing significant events and dealing with safeguarding."

Neutral

"Overview of safety systems and processes The practice had systems processes and practices in place to minimise risks to patient safety."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Staff interviewed knew how to recognise signs of abuse in children young people and adults whose circumstances may make them vulnerable."

Positive

"• Staff were able to recognise the signs of abuse in older patients and knew how to escalate any concerns."

Neutral

"There were cleaning schedules in place and infection control policies and protocols supported procedures for minimising the risks."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation and sexual health."

Positive

"Patients said they felt the practice offered a good service staff were helpful caring listened to them and treated them with dignity and respect."

Positive

"• Patients said they were treated with care compassion dignity and respect and were involved in their care and decisions about their treatment."

Positive

"• Patient comments indicated that patients were treated with care compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• Survey information we reviewed showed that patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"They said they were treated with respect always listened to and received good care and treatment."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• An overarching governance framework supported the delivery of the strategy and good quality care."

Positive

"The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"• The leadership governance and culture were used to drive and improve the delivery of highquality personcentred care."

Neutral

"The practice had policies and procedures to govern activity and held regular governance meetings."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and feedback."