What is the Quality of Care at Highview Medical Centre

Positive

"• Clinical staff told us that they used the templates on the electronic system to assist with the assessment and monitoring of patients with long term conditions such as diabetes COPD chronic obstructive pulmonary disease dementia mental health and learning disability."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"However a summary of the care plan following such assessments was not given to patients with dementia mental health needs or Learning disability."

Neutral

"• Consider giving a copy of the care plan to patients with dementia mental health needs and learning disabilities."

Neutral

"However a summary of the care plan following such assessments was not given to patients with dementia mental health needs and learning disabilities."

Neutral

"We saw that a summary of the care plan following such assessments was given to the patient except for patients with dementia mental health needs and learning disabilities."

Positive

"• There were longer appointments available for patients with a learning disability and others with complex needs."

Positive

"For example for those reviewing patients with longterm conditions such as diabetes COPD chronic obstructive pulmonary disease asthma and complex ear care."

Neutral

"There were also nurse led clinics for patients with respiratory conditions such as asthma and COPD immunisations and cervical cytology."

Positive

"• Continue to monitor and encourage attendance to the breast and bowel cancer screening programmes."

Positive

"• The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"• Clinical staff told us that they used the templates on the electronic system to assist with the assessment and monitoring of patients with long term conditions such as diabetes COPD chronic obstructive pulmonary disease dementia mental health and learning disability."

Positive

"For example for those reviewing patients with longterm conditions such as diabetes COPD chronic obstructive pulmonary disease asthma and complex ear care."

Neutral

"• Performance for diabetes related indicators were above the CCG and national averages."

Neutral

"For example we saw that the practice had discussed the latest guidelines related to a medicine used in combination with a medicine to treat diabetes so all clinicians were aware of the local guidance in relation to the use of this medicine."

Positive

"We reviewed a safety alert related to a medicine used to treat overactive bladder and found the practice had acted on the recommendation to be aware of a contradiction in prescribing this medicine to patients with severe uncontrolled hypertension high blood pressure."

Positive

"• There were longer appointments available for patients with a learning disability and others with complex needs."

Positive

"The practice offered carers health checks and flu vaccinations."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"Subsequently we saw that the practice had worked with the local authority and the community mental health services to agree a plan for their safety and wellbeing."

Positive

"• Clinical staff told us that they used the templates on the electronic system to assist with the assessment and monitoring of patients with long term conditions such as diabetes COPD chronic obstructive pulmonary disease dementia mental health and learning disability."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Positive

"For example: • Patients receiving end of life care carers and those at risk of developing a longterm condition those patients with mental health problems and patients with learning difficulties."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• Patients could access the local Wellbeing Team provided by the local community mental health trust at the practice."

Neutral

"However a summary of the care plan following such assessments was not given to patients with dementia mental health needs or Learning disability."

Neutral

"• Consider giving a copy of the care plan to patients with dementia mental health needs and learning disabilities."

Neutral

"However a summary of the care plan following such assessments was not given to patients with dementia mental health needs and learning disabilities."

Neutral

"• The practice offered annual reviews to all patients on the mental health register which included physical checks."

Neutral

"• The practice had told patients experiencing poor mental health about how to access support groups and voluntary organisations including the community drugs and alcohol team."

Neutral

"We saw that a summary of the care plan following such assessments was given to the patient except for patients with dementia mental health needs and learning disabilities."

Neutral

"Performance for mental health related indicators was comparable to the national average."