What is the Quality of Safety at Wembury Surgery

Positive

"Privacy and dignity The practice respected patients’ privacy and dignity."

Positive

"Staff took steps to protect patients’ privacy and dignity."

Positive

"Curtains were provided in treatment and consultation rooms so that patients’ privacy and dignity was maintained during examinations and treatments."

Positive

"The practice learned and shared lessons identified themes and took action to improve safety in the practice."

Positive

"All staff received uptodate safeguarding and safety training appropriate to their role."

Positive

"• There was a strong emphasis on the safety and wellbeing of all staff."

Positive

"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."

Positive

"Practice leaders had oversight of safety alerts incidents and complaints."

Positive

"• There were comprehensive risk assessments in relation to safety issues."

Positive

"• The practice monitored and reviewed safety using information from a range of sources."

Neutral

"At this inspection we found: • The practice had clear systems to manage risk so that safety incidents were less likely to happen."

Positive

"Staff knew what to do in event of an emergency evacuation; the practice manager showed us fire safety measures and weekly testing of alarm systems."

Positive

"All staff were fully trained on the system and commented positively about the system’s safety and ease of use."

Positive

"The practice had systems to learn from incidents which potentially impacted on the safety and effectiveness of patient care and the welfare of staff."

Positive

"The GP told us that when they received MHRA alerts medical alerts about drug safety they searched their patient records to check whether any patients would be affected to ensure they took appropriate actions to protect patients."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"Reliable safety systems and processes including safeguarding All staff had received training on safeguarding."

Positive

"There were systems to manage the safety and maintenance of the premises."

Positive

"We looked at safety incidents recorded and saw they were investigated and actions put in place to reduce the risk of them reoccurring."

Positive

"Staff were aware of where they could report patient safety concerns within the practice and externally if they needed to."

Positive

"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."

Positive

"The GPs training in safeguarding children from abuse was at the required level."

Positive

"Kindness respect and compassion Staff treated patients with kindness respect and compassion."

Positive

"• Staff involved and treated patients with compassion kindness dignity and respect."

Positive

"• The practices GP patient survey results were in line with local and national averages for questions relating to kindness respect and compassion."

Positive

"Privacy and dignity The practice respected patients’ privacy and dignity."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control Are services wellled?"

Positive

"• Staff recognised the importance of people’s dignity and respect."

Positive

"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in care and treatment decisions."

Positive

"We also saw that staff treated patients with kindness and respect ensuring confidentiality was maintained."

Positive

"They said staff treated them with dignity and respect."

Positive

"Curtains were provided in treatment and consultation rooms so that patients’ privacy and dignity was maintained during examinations and treatments."

Positive

"• The practice actively promoted equality and diversity."

Neutral

"Staff had received equality and diversity training."

Positive

"Tackling inequity and promoting equality We saw staff received training in equality and diversity."

Positive

"• Information about how to make a complaint or raise concerns was available."

Positive

"• The complaint policy and procedures were in line with recognised guidance."

Positive

"• Structures processes and systems to support good governance and management were clearly set out understood and effective."

Positive

"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."

Positive

"The governance and management of partnerships joint working arrangements and shared services promoted coordinated personcentred care."

Neutral

"The practice had a number of policies and procedures to govern activity and regular governance meetings took place."

Positive

"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."

Positive

"Monitoring care and treatment The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."

Positive

"• The practice was actively involved in quality improvement activity."

Positive

"• Clinical audit had a positive impact on quality of care and outcomes for patients."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"• The practice considered and understood the impact on the quality of care of service changes or developments."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"The practice was clean and there were effective infection control procedures in place."

Neutral

"Cleanliness & Infection Control The practice nurse was the lead for the prevention of infection control."

Neutral

"For example there was a lead nurse for infection control and the GP was the lead for safeguarding."

Positive

"A weekly meeting was held with the health visitor to discuss vulnerable adults and children."