What is the Quality of Facilities at Wembury Surgery

Positive

"The team are supported by a business managerpartner a practice manager one practice nurse two health care assistants and four reception staff."

Positive

"The GP and practice nurse also accommodated home visits for those who had difficulties getting to the practice due to limited local public transport availability."

Neutral

"• The practice nurse visited housebound patients to administer the influenza vaccination."

Positive

"The nurse told us that they had the opportunities to update their knowledge and skills and complete their continuing professional development in accordance with the requirements of the Nursing and Midwifery Council."

Neutral

"At the time of our inspection there was one male GP a nurse practitioner a practice nurse healthcare assistant a practice manager and additional administrative and reception staff."

Neutral

"The practice scored highly in comparison to other practices for patients being able to speak with a GP or nurse on the telephone."

Neutral

"The nursing team consists of one nurse practitioner one practice nurse and one healthcare assistant."

Neutral

"During our visit we spoke with the GP the practice manager a registered nurse administrative and reception staff."

Neutral

"The nurse checked and recorded the temperatures twice daily."

Neutral

"Cleanliness & Infection Control The practice nurse was the lead for the prevention of infection control."

Neutral

"Patients were able to discuss their treatment with the GP or nurse and told us they never felt rushed during a consultation."

Neutral

"The practice offered new patients a health check with a nurse or with the GP if a patient was on specific medicines when they joined the practice."

Neutral

"For example there was a lead nurse for infection control and the GP was the lead for safeguarding."

Positive

"• Staff encouraged and supported patients to be involved in monitoring and managing their own health for example through social prescribing schemes."

Positive

"• Arrangements were in place for planning and monitoring the number and mix of staff needed to meet patients’ needs including planning for holidays sickness busy periods and epidemics."

Positive

"People with suspected hypertension were offered ambulatory blood pressure monitoring and patients with atrial fibrillation were assessed for stroke risk and treated as appropriate."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events."

Positive

"Management monitoring and improving outcomes for people The practice routinely collected information about patients care and outcomes."

Positive

"Monitoring Safety & Responding to Risk Some monitoring and assessing of risks took place."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"Staff told us about the arrangements for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"The GP and practice nurse also accommodated home visits for those who had difficulties getting to the practice due to limited local public transport availability."

Positive

"The GP and practice nurse also accommodated home visits for those who had difficulties getting to the practice due to limited local public transport availability."

Neutral

"• The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."

Neutral

"This included one to one meetings appraisals coaching and mentoring clinical supervision and revalidation."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control Are services wellled?"

Positive

"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."

Neutral

"A second audit in the last twelve months looked into the use of a pain relieving medicine and whether an alternative medicine could be prescribed."

Neutral

"This resulted in some patients being weaned off this medicine and an alternative medicine given."

Neutral

"The practice had patient registers for learning disability and palliative care."

Positive

"There was wheelchair access with push button automatic door entry and the waiting room offered seating that was accessible to patients with restricted mobility."

Positive

"The patient toilet was accessible for patients that were wheelchair users and there was facilities for parents to change children’s nappies."

Neutral

"The premises has treatment and consultation rooms on the ground floor with wheelchair access to all rooms."

Positive

"The practice offered a worries and anxieties service as well as healthy eating and skin care for teenagers."

Positive

"GPs and nurses told us they were encouraged to provide clinical leadership and share learning among the staff group at the practice."

Neutral

"Staff demonstrated an understanding of their patient population group and knew they had a larger than average number of elderly patients."