What is the Quality of Safety at Healthworks Medical Centre

Positive

"Privacy and dignity The service respected and promoted patients’ privacy and dignity."

Positive

"Track record on safety The service had a good safety record."

Positive

"The service learned and shared lessons identified themes and took action to improve safety in the service."

Positive

"• All staff received uptodate safeguarding and safety training appropriate to their role."

Positive

"• There was a strong emphasis on the safety and wellbeing of all staff."

Positive

"At this inspection we found: • The service had good systems to manage risk so that safety incidents were less likely to happen."

Positive

"• The service learned from external safety events and patient safety alerts."

Positive

"• Leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"• The service conducted safety risk assessments."

Positive

"They had safety policies which were regularly reviewed and communicated to staff."

Positive

"Staff received safety information as part of their induction and refresher training."

Positive

"• There were comprehensive risk assessments in relation to safety issues."

Positive

"• There was a system for receiving and acting on safety alerts."

Positive

"• The clinical system in place alerted staff to any specific safety or clinical needs of a person using the service."

Neutral

"This helped them to understand risks and gave a clear accurate and current picture that led to safety improvements."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"Kindness respect and compassion Staff treated patients with kindness respect and compassion."

Positive

"• The staff involved treated people with compassion kindness dignity and respect."

Positive

"Privacy and dignity The service respected and promoted patients’ privacy and dignity."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control."

Positive

"• The service actively promoted equality and diversity."

Neutral

"Staff had received equality and diversity training."

Positive

"• Information about how to make a complaint or raise concerns was available and it was easy to do."

Positive

"• Structures processes and systems to support good governance and management were set out understood and effective."

Positive

"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."

Positive

"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."

Positive

"• There was evidence of quality improvement made by the service to make a positive impact for patients."

Positive

"This report describes our judgement of the quality of care at this service."