What is the Quality of Safety at Easington & Peterlee Medical Practice

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"• Lessons were shared with individual staff involved in incidents to make sure action was taken to improve safety in the practice."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"There was a health and safety policy available and a poster with details of responsible people."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"The practice had systems in place for knowing about notifiable safety incidents."

Positive

"When there were unintended or unexpected safety incidents: • Patients affected by significant events received a timely apology and were told about actions taken to improve processes to prevent the same thing happening again."

Neutral

"Overview of safety systems and processes The practice had clearly defined systems processes and practices in place to keep people safe which included: • Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Neutral

"Overview of safety systems and processes The practice had clearly defined systems processes and practices in place to keep people safe which included: • Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements."

Positive

"Areas for improvement Action the service SHOULD take to improve Improve the arrangements for documenting timescales to complete identified actions following an audit of infection control Outstanding practice The practice was awarded the ‘Investing in Children’ Award."

Neutral

"There was an infection control protocol in place and staff had received training."

Neutral

"Infection control monitoring was undertaken throughout the year and annual infection control audits were completed."

Neutral

"• The practice referred and sign posted people who needed support for alcohol or drug problems to local counselling services."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"They also confirmed that they had received very good care and attention and staff treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Patients said staff were polite and helpful and treated them with dignity and respect."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"For example there was an issue in respect of a two week referral resulting in a one day delay in the referral being sent."

Positive

"This requires any patient harmed by the provision of a healthcare service to be informed of the fact and an appropriate remedy offered regardless of whether a complaint has been made or a question asked about it."

Positive

"This was with the aim to ensure that all practices were complaint with CQC requirements."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the practice standards to provide good quality care."

Neutral

"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."

Neutral

"• There were overarching governance arrangements with monthly reports submitted to Intrahealth’s clinical governance board."

Positive

"This report describes our judgement of the quality of care at this service."